Purpose: This paper aims to focus on academic library managers' learning practices in the context of cooperative work supported by computational artefacts. Academic library managers' everyday work is mainly cooperative. Their cooperation is supported predominantly by computational artefacts. Learning how to use the computational artefacts…

Remote reference consultations have considerably increased due to the need to provide remote services during the COVID-19 pandemic. Conducting reference consultations via videoconferencing not only offers many benefits to student researchers; it also presents an opportunity for librarians to embrace a learner-centered teaching mindset when…

This research seeks to find the new trends in virtual reference and online learning by looking at the impact of COVID-19 on academic libraries, and by identifying gaps in professional development for academic librarians, particularly in reference and instruction. Responses from the surveyed academic librarians indicate that many services…

This study has examined librarians' possession of information and communication technology (ICT) skills and knowledge that are requisite to practicing embedded librarianship in Tanzanian academic libraries. An exploratory cross-sectional design and qualitative and quantitative approaches have been employed by the study to collect data from 166…

The collection in a school library should reflect the community it serves. When curating information and ideas for new books and materials in the school library, the school librarian should communicate with students, faculty, parents, and administration through a variety of digital tools and resources. Input from your school community is crucial…

The purpose of this study is to describe the experiences of St. Scholastica's College Manila High School librarians in implementing library online services during the COVID-19 Pandemic. The researcher used a descriptive research design and employed Document Analysis and Thematic Analysis vis-a-vis the respondents' answers on the electronic…

The study analyzes how chat reference providers refer patrons to subject specialists in 467 interactions from two years at a university library. Qualitative analysis showed variation in how referrals are presented: as an option versus a recommendation, putting follow-up in the hands of patrons versus librarians, and apologizing versus promoting…

As part of a research study to examine first-year college students' preparation for college-level research, students at six U.S. institutions of higher education were surveyed in the spring semester of 2021. The pandemic continued to affect the delivery of information literacy (IL) instruction and library services across the United States…

This paper considers the applicability and adaptability of service-learning pedagogy to online and distance education teaching environments. More specifically, it looks at the community-embedded learning model (CEL), which asks distance students to conduct service projects in their local communities, as manifested in a project undertaken by online…

Web 2.0 applications to library services are aimed at enhancing the provision of relevant and cost-effective information resources for quality education and research. Despite the richness of these web applications and their enormous impact on library and information services as recorded in the developed world, Nigerian academic libraries are yet…

Cyberbullying is a problem many young adults ages 12 to 18 have experienced on a daily basis. Adult support is critical in both the prevention and intervention of cyberbullying. Although parents, teachers, and school administrators have been highlighted as sources of support for cyberbullied young adults, librarians have not been studied as a…

There has been longstanding debate about whether the level of complexity of questions received at reference desks and via online chat services requires a librarian's expertise. Continued decreases in the number and complexity of reference questions have all but ended the debate; many academic libraries no longer staff service points with…

Distance librarians often do not have the opportunity to engage face-to-face with users of library services. Without this personal interaction, it can be difficult to evaluate the effectiveness of library services in meeting the needs of the distance learners. Distance librarians may not realize it, but most have a wealth of information at their…

The ability to navigate the vast ocean of available information and perform reference services in digital environments is an essential component of the job for most of today's reference librarians, especially those working in academic libraries. Reference librarians face a challenge: they must be highly skilled at searching for, locating, and…

Library literature and blogs frequently discuss customer service and user experience in physical libraries and Web sites, but little is said about this mentality toward services for distance learners specifically. This paper takes customer service best practices from well-known thinkers of the business world and makes connections to services for…