NotesFAQContact Us
Collection
Advanced
Search Tips
Showing all 7 results Save | Export
New Norms for Reference Desk Staffing Adequacy: A Comparative Study.
Peer reviewed Peer reviewed
Rinderknecht, Deborah – College and Research Libraries, 1992
Presents norms for reference desk staffing based on 1988-89 statistics from over 100 libraries in the United States and Canada and compares results with an earlier study based on 1978-79 statistics. Data are reported on gate count, reference transactions, person-hours at the reference desk, and workload. (five references) (MES)
Descriptors: Academic Libraries, Comparative Analysis, Foreign Countries, Higher Education
The Great Reference Debate.
Anhang, Abe; Coffman, Steve – American Libraries, 2002
Summarizes speeches from a debate about the future of reference librarians. Highlights include a decline in traditional reference statistics; the growth of commercial online reference services; attempts to move traditional services to the Web; and users' needs for librarians to help them find authoritative, unbiased, free information. (LRW)
Descriptors: Futures (of Society), Information Retrieval, Librarians, Library Services
Reference Use Statistics.
Tenopir, Carol – Library Journal, 1998
Discusses reference-use statistics in academic libraries. Highlights include new functions and resources, limits of traditional counting methods, ranking the sources, the Internet's impact on instruction, computer-assisted versus one-on-one instruction, and creative solutions to reference services. (AEF)
Descriptors: Academic Libraries, Higher Education, Information Services, Internet
Lexis-Nexis in an Academic Reference Environment: User Policies and Instruction Methods.
Peer reviewed Peer reviewed
Scales, B. Jane; Gilles, Mary M. – RSR: Reference Services Review, 1995
Presents steps taken by a librarian task force at Washington State University in planning, implementing, and evaluating the addition of LEXIS-NEXIS workstations; user policies; and instruction methods in an academic reference environment. Figures and tables display: workstation information including usage statistics, an outline of the Lexis-Nexis…
Descriptors: Academic Libraries, Evaluation Methods, Instructional Materials, Librarians
Research Notes. Archimedes: Analysis of a HyperCard Reference Tool.
Peer reviewed Peer reviewed
Ottaviani, J. S. – College & Research Libraries, 1995
Presents a study of Archimedes as a HyperCard reference tool at the University of Michigan, and compares uses to similar projects. Results from studied points (i.e., system design and use statistics) support Archimedes: the system sees more use during reference hours when a librarian is unavailable, and user time is comparable to time spent with a…
Descriptors: Academic Libraries, Comparative Analysis, Computer Software, Computer System Design
Reference Training in Academic Libraries. CLIP Note #24.
Robles, Kimberley, Comp.; Wyatt, Neal, Comp. – 1996
This College Library Information Packet (CLIP) Note surveys training programs in small and medium-sized academic libraries. In August 1995, 265 small and medium-sized academic libraries were sent a questionnaire; the response rate was 78% (n=206). A comprehensive analysis of survey results is followed by examples of training documentation…
Descriptors: Academic Libraries, Curriculum, Data Analysis, Evaluation Methods
User Satisfaction and Service Transactions for a Reference Department in an Illinois Community College Learning Resources Center.
Cornish, Nancy M. – 1991
Users of the reference library at Blackhawk Community College (Illinois) were surveyed to determine user satisfaction and the total number of transactions. The survey's objective was to pinpoint problem areas, supply objective information, develop guidelines and standards, and support needed improvements or the continued maintenance of good…
Descriptors: College Libraries, Community Colleges, Librarians, Library Personnel