There is opportunity for service and profit to imaginative libraries organizing to provide new forms of knowledge. Librarians as entrepreneurs must learn venture management and finance. Available assistance includes growing entrepreneural understanding in large institutions; family and friends; private wealth-seeking investment; new business…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

This publication provides detailed guidelines on how libraries and library associations can begin the process of lobbying in the state capital for funding or legislation. The first of three major sections covers how to use the legislative process, how to develop a government relations program, and how to select public relations tools. The second…

Discussion of developments in information storage technology likely to have significant impact upon library utilization focuses on hardware (videodisc technology) and software developments (knowledge databases; computer networks; database management systems; interactive video, computer, and multimedia user interfaces). Three generic computer-based…

Asserts that there is a tension between the idea that society is composed of free, rational beings and the view that one group should set themselves up as arbiters for what others should read. Discusses parental rights and the role of parents in determining what books are suitable for children. (CFR)

In a culturally complex world, librarians can best work toward the equalization of library services if they understand their institutions in the light of cultural history. The six essays in this book highlight problems that affect unempowered populations, and address a variety of cultural problems and biases--problems that contribute to the…