This guide is based on findings of a year-long study undertaken by the Institute of Museum and Library Services (IMLS) to evaluate Institute-sponsored programs for youth aged 9-19 between 1998 and 2003, and discussion with the IMLS Youth Action Committee and practitioners about the kind of information needed for planning and implementing effective…

The presentation focuses on the status of disabled persons in the world, notes progress made in improved living conditions for the disabled, and considers implications for libraries serving disabled clients. Services currently offered in academic libraries are described, as are goals related to four aims specified by the United Nations during the…

Six myths regarding libraries are discussed: libraries are at center of intellectual life; book is sacred; libraries are responsive to information needs of various publics; objective evaluation is common decision-making practice; librarianship model fosters active client-oriented behaviors; library school education alone provides sufficient…

Using microcomputers in libraries, media centers, and learning resource centers is viewed to be not as difficult as previously thought, due to all the possible levels of involvement. Urges libraries to purchase microcomputers now to get an early start. (MP)

The aim of this annotated bibliography is to illustrate the range and type of materials available for marketing management, a tool that can help library managers determine client needs and provide feedback on library services and products. The bibliography includes 67 monographs, serials, and audiovisuals selected for information professionals who…

Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management…

This document is a compilation of state laws relating to Michigan libraries, intended as a tool for library managers and as an expression of continued commitment to strengthening library services throughout the state. It reprints legislation directly related to libraries of all levels, including: library networks; regional libraries: district…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

A guide to using public relations techniques to promote both everyday services and special events at libraries, this handbook describes and suggests ways to use library displays; in-house printing; the local media, e.g., radio spots and cable television; library programs; marketing and promotion; and fundraising, including the formation of a…

The "American Library Directory[TM] 2002-2003," in two volumes, provides access to comparative data, additional resources, and sales prospects for the United States and Canadian library communities. Containing full profiles on public, academic, government, and special libraries, the totally updated 55th edition is organized by state and…

Discusses S.R. Ranganathan's five laws (books are for use, every book its reader, every reader his or her book, save the time of the reader, the library is a growing organism) and updates them (libraries serve humanity, respect all forms of knowledge, use technology intelligently to enhance service, protect free access to knowledge, honor the past…

Two meetings of the International Federation of Library Associations Section of Libraries for the Blind (BLISTA) are summarized. The first was an expert meeting which was held in Marburg/Lahn, Federal Republic of Germany, in August 1983. Participants included 51 librarians and technical experts serving blind and physically disabled individuals in…

Identifying and describing hundreds of the most valuable and up-to-date references for smaller libraries and media centers, this book can help librarians build better reference collections and answer everyday reference questions with confidence. Approximately 500 titles have been selected from "American Reference Books Annual" (Libraries…

Argues that as libraries adopt more technology, reference librarians must recognize diverse users and their needs, gauge user knowledge and connectivity, use technological terminology clearly, emphasize critical thinking, stress the existence of print sources, pursue innovative ways of doing reference, and learn new concepts. (PEN)

Programming effectively meets informational, educational, and recreational needs of adult library users, but often receives less attention than other services. This program planning guide demonstrates that adult programming is an essential library service appropriate for a wide variety of libraries, and provides practical assistance in planning…