Mastering life skills such as financial management, career development, cooking, and self-care is important for young and emerging adults as well as older patrons. This book guides libraries towards providing programs and activities that help their users expand these life skills and accomplish their goals. Between making financial decisions,…

The International Federation of Library Associations and Institutions (IFLA) Literacy and Reading Section is trying to help librarians address the question: "How can librarians effectively promote literacy and reading?" This guide is IFLA's second publication aimed specifically at librarians and related organizations who want to find ways to…

This document was developed by the Middle Tennessee State University James E. Walker Library Collection Management Department to provide policies and procedural guidelines for the cataloging and processing of bibliographic materials. This document includes policies for cataloging monographs, serials, government documents, machine-readable data…

This manual outlines the ordering, cataloging and classification, and processing procedures for books, periodicals, government documents, and non-book materials for a central library serving three schools--a co-ed elementary school and separate junior-senior high schools for boys and girls--and four special libraries--a fine and rare books…

This paper is a practical guide that explains and illustrates contracts between libraries and vendors for computerized circulation systems. It describes the elements of a typical contract to include the equipment and services that should be specified in the contract and establishes scheduling and acceptance testing needs. Included in a contract…

A manual is presented which describes procedures for processing government documents. A brief overview of government publishing and the depository system is provided in chapter one. Chapter two explains the principles of the Superintendent of Documents classification system and discusses the advantages and disadvantages of using it. Bibliographic…

Illustrates how basic principles of marketing and strategic market planning can be applied to libraries and discusses some concepts of strategic planning (organization mission, objectives and goals, growth strategy, program portfolio plan) and marketing (opportunity analysis, target market selection, marketing mix strategy, marketing systems…

Describes the Americans with Disabilities Act (ADA) and discusses its implications for both public and private libraries. The term "disability" is defined; sources of federal regulations that pertain to libraries are cited; the need for sign language interpreters is discussed; Braille materials are considered; and staff requirements are…

The OCLC Interlibrary Loan (ILL) Communications Subsystem provides participating libraries with on-line control of ILL transactions. This user manual includes a glossary of terms related to the procedures in using the system. Sections describe computer entry, searching, loan request form, loan response form, ILL procedures, the special message…

Presents a guide to for-profit library publishing of reprints, original manuscripts, and smaller items. Discussed are creation of a publications panel to manage finances and preparation, determining prices of items, and drawing up author contracts. (SW)

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

Examines options for buying microcomputers (the manufacturer or his/her representative, computer stores, general retail stores, mail order, system integrators, traditional vendors, second-hand). Three major factors are considered: support before sale; price/cost; and support after sale. Advantages and disadvantages of each option and…

The Student Library Assistants of Wisconsin (SLAW) have prepared this handbook to explain several phases of their student media assistant program, which seeks to organize clubs of high school student volunteers to work in school and public libraries. The handbook provides suggestions for organizing local groups, in terms of constitution,…

Discusses the Request for Proposal (RFP) process (formal document asking vendors to submit proposal for system meeting specific needs of library) employed by Canadian libraries as major step in selection of online system. System selection, evaluation, and implementation, Request for Information, estimating costs, and contract negotiation are…

This third article in a series dealing with libraries' compliance with the Americans with Disabilities Act addresses architectural considerations, including library furnishings; accessibility problems outside the library building; architectural barriers in library interiors; and responsibilities of public and private entity libraries. (LRW)