Why is it such a struggle to define and capture measures that convey to decision makers the value of libraries' services and programs to the communities, campuses, corporations, or organizations? To be honest, there are a number of reasons for this struggle--all of which can be addressed and, most importantly, solved. First, one has to face…

Last fall, Information Today, Inc.'s research division, Unisphere Research, conducted a survey of more than 1,200 public, academic, government, and special librarians with budget authority in North America. The study determined that after a couple of devastating years, most libraries are projecting budget stabilization in 2011. Naturally,…

Starting a digitization program can be a daunting prospect for any library, whether it is of the large, well-funded variety or the small, shoestring-budget kind. The former may have the luxury of costly commercial software, dedicated programmers, and multiple librarians of various specializations, all of which can smooth the process. But what if…

Many libraries have developed mobile versions of their websites. In order to understand their users, web developers have conducted both usability tests and focus groups, yet analytical software and web server logs can also be used to better understand users. Using data collected from these tools, the Ursula C. Schwerin Library has made informed…

The fact that people now live in a world of abundant portable electronic devices is important to any organization that maintains a web presence, including libraries. No longer tied to a desktop, the patrons' netbooks, tablets, ebook readers, and, of course, cellphones all become potential tools for remote access to library content. About a year…

Today's library should be part of the online social networks so it can connect with patrons and inform them of new services and opportunities. But this need to utilize new technology must be balanced against shrinking budgets and increased costs. One way libraries can juggle these demands is to spend more time on creating content, using a mix of…

What do Google Maps and a library's Online Public Access Catalog (OPAC) have in common? Google Maps provides users with all the information they need for a trip in one place; users can get directions and find out what attractions, hotels, and restaurants are close by. Librarians must find the ultimate OPAC that will provide, in one place, all the…

People live in an era of social, enterprise-oriented, and increasingly cloud-based technology; a dramatic shift away from stand-alone isolated silos that previously dominated. Computing systems can flourish today only when built to easily exchange data and services. An application that stands alone may provide practical functionality but may not…

When the author went to the Frankfurt Book Fair in mid-October in search of an ebooks update story, he learned from vendors that, in a decade-long struggle to grasp a foothold, ebooks are finally coming of age in libraries of all kinds. Though ebook's past may have been one of false hopes and nonstarts, according to all accounts, it was the…

The first sale doctrine says that after a copyright holder first sells a copy of his or her work, the new owner may do whatever he or she pleases with that copy (assuming that use is legal). This concept came up through common law and was eventually codified in the Copyright Act of 1976. In 2010, two cases were working their way through the U.S.…

Throughout the history of library automation, the author has seen a steady advancement toward more open systems. In the early days of library automation, when proprietary systems dominated, the need for standards was paramount since other means of inter-operability and data exchange weren't possible. Today's focus on Application Programming…

Free software isn't about cost, and it isn't about hype, it isn't about taking business away from vendors. It's about four kinds of freedom--the freedom to use the software for any purpose, the freedom to study how the software works, the freedom to modify the software to adapt it to one's needs, and the freedom to copy and share copies of the…

The downturn in the economy has taken its toll on libraries. Even in the best of times, most libraries have to work with budgets that are barely adequate to support their essential activities. In these recent months, the recession has subtracted significant funds from the parent organizations of many libraries: city, county, and state governments;…

This article describes the use of chat widgets on library websites and how it affects daily work and organizational culture. The use of chat widgets can be as simple or confusing as the website itself, but it helps to make choices that fit the web design and the organizational culture. Too often change is driven from outside, which can make…

In this article, the author, a technology consultant for the Northeast Kansas Library System (NEKLS), shares the story of how the Kansas Library on the Web (KLOW) program was created. KLOW's story begins with the initial startup fund finding and the enthusiasm of the six pilot libraries. The middle of the story has to do with building a flexible,…