Revealing hidden assets stewarded by research institutions so they can be made available for research and learning locally and globally is a prime opportunity for libraries to create and deliver new value. "Making Archival and Special Collections More Accessible" collects important work OCLC Research has done to help achieve the…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

The study is an evaluation of an employability training programme provided by Inverclyde Libraries in West Central Scotland and the role of information literacy within the training programme. Inverclyde is an area with high unemployment and pockets of multiple deprivation. Modern, applicable skills are also lacking. The findings are based on…

As published critics of Hennen's American Public Library Ratings (HAPLR), the authors propose a new ranking system that focuses more transparently on ranking libraries based on their performance. These annual rankings are intended to contribute to self-evaluation and peer comparison, prompt questions about the statistics and how to improve them,…

Undergraduate students at a teacher education institution, the University of Northern Colorado, are the target audience for an exhibit of a reading series from the Libraries' Archival Services collections. The display highlights an important era in the university's history involving four faculty members: Paul McKee, M. Lucile Harrison, Annie…

This guide is based on findings of a year-long study undertaken by the Institute of Museum and Library Services (IMLS) to evaluate Institute-sponsored programs for youth aged 9-19 between 1998 and 2003, and discussion with the IMLS Youth Action Committee and practitioners about the kind of information needed for planning and implementing effective…

Describes what is happening concerning developmental information service guidelines published by the Reference and Adult Services Division (RASD) of the American Library Association (ALA) in 1976 and discusses evaluation guidelines for reference/information services of libraries. (Author/JD)

Efficiency can be determined fairly well by cost measures, but it is impossible to measure the total service impact of library operations. Effectiveness in library terms is to provide the highest possible level of service within the limits of the available resources. (22 references) (Author/SJ)

In this article, the author shares her experience during her practicum for her master's in library science wherein she had the opportunity to work in a school library that was moving toward combining with a local branch of a public library. Combining the public and school libraries meant integrating these two related yet distinct missions, or at…

This evaluation, prepared by the staff of the Bureau of Academic and Research Libraries of the Division of Library Development of the New York State Library, analyzes the New York State Interlibrary Loan (NYSILL) system's performance in 1969, It reports on a detailed review of the whole NYSILL system as well as the two regional systems within it.…

A research project which has as its objective the design, implementing and evaluation of educational programs for the purpose of upgrading hospital library practice is described. As a necessary preliminary to the formulation of educational objectives and the design of appropriate courses, a survey was made of hospital library facilities,…

There is no shortage of appropriate techniques for the analysis of library operations. Many of those described here require no particular mathematical background, and are essentially extensions of common sense. Strengths and weaknesses of various techniques were called to attention, and wider use by librarians of certain ones was encouraged. (37…

Despite setbacks and hazards, libraries today are a more vital and a more appreciated part of our lives than ever before. (Author/NH)

In the Twenty-first Century the library-information center may be able to provide the learner-client optimum access to all information, at all times and places, systematically gathered and dispersed through electronic networks. Then the library may be regarded as a resource instead of a repository. (Author/NH)