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Direct linkJohnson, Ken; Jennings, Susan; Hisle, Sue – Journal of Access Services, 2011
In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team…
Descriptors: Reference Services, Library Instruction, Libraries, Library Materials
Bayer, Jerrie; Llewellyn, Steven – Journal of Access Services, 2011
Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…
Descriptors: Siblings, Libraries, Library Services, Users (Information)
Still, Julie M., Ed. – 1997
This book presents 19 case studies in library web site creation and implementation. The book begins with an introduction--"Introduction: Step into My Parlor" (Julie M. Still)--and is divided into three sections. The first section, Academic Library Web Sites, contains six case studies: "U-SEARCH: The University of Saskatchewan…
Descriptors: Case Studies, Computer Interfaces, Computer Mediated Communication, Design
Hines, Maria – 1997
The primary areas of concern challenging Missouri's libraries as they move from the 20th to 21st century can be divided into three major themes and two sub-themes: current library services and operations; technology and information access; and leadership and funding; and training; and operation. Librarians and library clients are concerned about…
Descriptors: Access to Information, Change, Community Attitudes, Futures (of Society)
Bourdon, Cathleen – Bowker Annual Library and Book Trade Almanac, 1998
Librarian's bookshelf lists books from 1990--covering academic/electronic/public/school/special libraries, administration/personnel, automation, bibliographic instruction, cataloging/classification, CD-ROM, YA services, collection development, copyright, customer service, education for librarianship, electronic libraries, facilities, fund raising,…
Descriptors: Bibliographies, Cataloging, Classification, Copyrights
Bourdon, Cathleen – Bowker Annual Library and Book Trade Almanac, 2003
This selective bibliography is organized by subject headings that include administration and personnel; bibliographic instruction/information literacy; cataloging and classification; children's and young adults; collection development; copyright; customer service; distance education; electronic libraries; evaluation of library services; fund…
Descriptors: Adolescent Literature, Annual Reports, Cataloging, Childrens Libraries
