The goal of this study was to build knowledge about the perspectives of library leaders who have experience with a responsibility center management (RCM) budget model and how the model guides library allocations and planning. The study also sought to provide advice to other library leaders whose institutions may consider adopting an RCM budget…

Why is it such a struggle to define and capture measures that convey to decision makers the value of libraries' services and programs to the communities, campuses, corporations, or organizations? To be honest, there are a number of reasons for this struggle--all of which can be addressed and, most importantly, solved. First, one has to face…

An online survey of institutional repository (IR) managers identified copyright clearance trends in staffing and workflows. The majority of respondents followed a mediated deposit model, and reported that library personnel, instead of authors, engaged in copyright clearance activities for IRs. The most common "information gaps" pertained to the…

The transformation of information from a scarce to a superabundant commodity has driven three paradigms in the design of library space. These are the reader-centered, book-centered, and learning-centered paradigms. The first two competed inconclusively with one another throughout most of the twentieth century. Revolutionary changes in information…

The major reasons which seem to be preventing operations research from achieving its potential and fulfilling the expectations of its proponents in library management are explored. (Author)

Reviews major approaches to assessing library effectiveness and then proposes a systems model that conceptualizes effectiveness as a process of converting inputs to outputs. Implications for library management are discussed. (JD)

Describes forces that are causing libraries to make changes in how they do business and examines how libraries use management strategies to restructure their organizations. Presents two models that represent organizational structures designed to take into account the unique circumstances of libraries and addresses issues involved in moving to a…

Illustrates how basic principles of marketing and strategic market planning can be applied to libraries and discusses some concepts of strategic planning (organization mission, objectives and goals, growth strategy, program portfolio plan) and marketing (opportunity analysis, target market selection, marketing mix strategy, marketing systems…

Presents a methodology, known as microcosting, for identifying the unit costs of providing specific library services. It is applied for illustrative purposes to the determination of the unit costs of tracking overdue materials at a major university library; a task flowchart, mathematical formula, and data tables are included. (Author/JD)

Proposes a systematic procedure for analyzing performance problems in the library which is intended to minimize costly misjudgments and guide the manager toward remedial steps likely to resolve the problem(s). The nature of performance discrepancies, skill deficiencies, job descriptions, and personal problems is discussed. (EJS)

Presents the concept of building an effectiveness pyramid to align and utilize all major aspects of a library's organization to support and improve the effectiveness of the library. Describes the three levels of the pyramid and how they relate to library effectiveness: the individual; enabling skills and tools; and organizational structure and…

The performance of 43 library work groups was assessed by means of supervisor's ratings. Characteristics of the groups' tasks, membership, leadership, structure, and process were measured by averaging their members' responses to factor of the Work Group Survey. The implications for both organization theorists and change agents are discussed.…

The desire for load leveling in interlibrary loans arises from a concern for fairness most often expressed by net lending institutions, libraries that lend more than they borrow. This article examines interlibrary loans; strategies for load leveling; and "best lending partner," a total quality management model for load leveling. (PEN)

Compares three system models (closed, open, dissipative) with traditional models for adoption of new technology and library operations. Argues that information-provider organizations (libraries) must be able to adapt to radical changes in their environments in order to remain viable economic entities. (Author/AEF)

This compilation presents drafts and plans of staff development programs designed by participants of the Institute for Training in Staff Development for 21 western libraries. To provide a context for examination of the models, an overview outlines the necessary components for a successful staff development program. Section I considers staff…