During the 2020 and 2021 summer semesters, the University of Michigan Biological Station (UMBS) transitioned to hybrid classes that were primarily distance learning with two-week inperson sections. The library offered both synchronous and asynchronous reference assistance over the summer term. An analysis showed that students favored using the…

Libraries are not so unlike market giants Netflix, Amazon, and Pandora. Despite their significantly different business models and missions, they share an interest in facilitating the search for information, including what to read, view, and listen to next. Librarians, too, want their patrons to be able to use their tools to make connections among…

The authors, both of whom are working at the Musselman library, relate how they are always looking for ways to improve and update their reference service. When they introduced a chat reference service to their online library services, they received only four inquiries in the entire year 2002-2003. The authors found out later that the paltry number…

Suggests a decision-making rationale to use when deciding whether or not to charge library patrons for services or materials. (Author/KP)

A comparative analysis of the time and cost to a library of providing on-line searching services without charge, or for a fee, is presented. (Author/KP)

The obstacles faced by the online subscription library, Questia, illustrate the pitfalls of designing an online library for college students without winning over librarians and faculty. A major problem is the small size of Questia's collections. (SLD)

Considers a definition of online searching and discusses each of these factors--training, search aids, physical setting, search request form, interview and profile construction, terminal session, search evaluation, document delivery, professional reading, and online user groups. Eighteen sources are cited. (EJS)

Identifies the advantages and limitations of online search services offered by libraries, cautioning the searcher and user to consider and evaluate all options before performing online search. The librarian's responsibility to solve the user's information problem in a desirable way is discussed. Five references are listed. (EJS)

Outlines structural changes in the information supply community effected by the emergence of computer-searchable files as a major information resource together with other developments in electronic technology. Database definitions, interface differences, DuPont experiences, and options available to libraries and information centers are discussed.…

The developments over the past decade in the use of on-line systems by libraries are recounted. Cost is discussed as an initial deterrent, and then as a catalyst for change. (MBR)

This paper discusses the future effects of information technology on libraries and library services, emphasizing the roles of online retrieval systems and electronic processes involving published literature. The following aspects are examined: line charges and terminal costs, a comprehensive electronic journal system, interlibrary loans,…

The OCLC Interlibrary Loan (ILL) Communications Subsystem provides participating libraries with on-line control of ILL transactions. This user manual includes a glossary of terms related to the procedures in using the system. Sections describe computer entry, searching, loan request form, loan response form, ILL procedures, the special message…

Describes the latest developments in automated circulation systems and the turnkey system in particular. Trends include greater functional integration, improved user interfaces, and shared facilities. The role of bibliographic utilities is briefly explored. (Author/RAA)

Interpersonal relations as necessary part of information transfer process are considered with respect to online searching in reference setting. Major concerns discussed are processes and activities of online searching, role of searcher versus that of end-user, and future trends of reference service in increasingly online environment. Fifty-five…

Examines special-purpose entry points to library Web sites. Discusses in-house homepages; branch-specific pages or single library system-wide pages; staff use pages; versions in different languages; "MyLibrary" pages where users can customize the menu; standalone "branded" sites; publicly accessible pages; and best practices.…