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Direct linkWilson, Fran; Keys, Jacki – Australian Academic & Research Libraries, 2004
AskNow! online answers Australia-wide, the first nation-wide chat reference service, has been a successful exercise in collaboration and cooperation. This article examines some of the lessons learnt, the challenges of collaboration and possible future directions. AskNow!, an initiative of the Council of Australian State Libraries (CASL), commenced…
Descriptors: Libraries, Cooperation, Government Libraries, Foreign Countries
