Proposes a systematic procedure for analyzing performance problems in the library which is intended to minimize costly misjudgments and guide the manager toward remedial steps likely to resolve the problem(s). The nature of performance discrepancies, skill deficiencies, job descriptions, and personal problems is discussed. (EJS)

Examines trends in costs of conventional library operation and costs of electronic devices which may pervade libraries of future. Library costs in 1950s, 1960s, and 1970s, library automation, total library operating expenditures for university and college libraries, and rate of adoption of electronic techniques are covered. Sixty-three references…

Economic pressures on the information industry and on libraries are significantly affecting the nature of services and the organization of work within libraries. These effects are illustrated by three phenomena: emphasis on productivity in libraries, marketing of online database searches through libraries, and the repackaging of library services…

Changes in the library profession have increased the level of job-related stress. Describes a public librarian's efforts to deal with employee stress; discusses symptoms of stress and assessing levels of stress; ranks stress factors in order of severity; describes the action plan; and lists management techniques to minimize stress. (PEN)

Discusses Total Quality Management (TQM), benefits to libraries, and possible barriers to its adoption. An overview is provided of 13 articles included in this issue on (1) library approaches to TQM; (2) implementing a TQM program; (3) supporting TQM efforts; and (4) learning from the experience of others. (EAM)

Presents the concept of building an effectiveness pyramid to align and utilize all major aspects of a library's organization to support and improve the effectiveness of the library. Describes the three levels of the pyramid and how they relate to library effectiveness: the individual; enabling skills and tools; and organizational structure and…

The aim of this annotated bibliography is to illustrate the range and type of materials available for marketing management, a tool that can help library managers determine client needs and provide feedback on library services and products. The bibliography includes 67 monographs, serials, and audiovisuals selected for information professionals who…

Describes the complications of library administration including participatory management, labor unions, government regulation, library statistics, and performance budgeting. (PF)

The topics discussed in this edition of the Manual include: (1) a written personnel policy, (2) preparing an organization plan, (3) preparing a position classification plan, (4) preparing a pay plan and (5) preparing a statement of working conditions. The appended bibliography is divided into three sections: (1) Library Personnel Administration -…

Fuzzy set theory, a mathematical modeling technique that allows for the consideration of such factors as "professional expertise" in decision making, is discussed as a tool for use in libraries--specifically in collection management. The fundamentals of fuzzy set theory are introduced and a reference list is included. (JL)

Discusses the implications of the demographic and geographic situation of libraries in Canada for library unionization. Insight is also provided into issues directly related to library management and library unions, including five factors which cause distrust and dissatisfaction. (CHC)

Discusses the tasks of library administration in relation to autocratic, participatory, and contingency approaches to management problems. The psychological and organizational side-effects of the three management styles are considered and a humanistic combination of approaches is suggested. A bibliography is included. (JL)

Explains scope of the Library Services and Construction Act, Title IV-B, and Higher Education Act, Title II, programs with emphasis on library funding. The future of library programs under these acts is also addressed. (SW)

Defining and expanding diversity in the workplace may involve reassessment of the dominant workplace culture in libraries, in order to foster better understanding and more effective management, retention, and promotion of librarians of color. Highlights include a selected bibliography and a survey instrument that analyzes the dominant culture of a…

Often when total quality management (TQM) does not live up to expectations, that failure is a sign that implementation of TQM was simply fashionable "management hype" or "window dressing" without strong organizational underpinnings. TQM can have staying power when it is backed up by leadership basics of training people…