Fiscal austerity in libraries has forced some administrators to consider alternatives such as computerized reference services or non-professional staff at the reference desk for reducing the cost of professional reference service. (JAB)

Explains how transactional analysis could be used for understanding the problems of an academic library reference department. (PF)

Items to be considered in establishing on-line reference in a small to medium size library are vendor relations, equipment needed, number of data bases to offer, training of staff, and how to compute search costs. (JAB)

Discusses the benefits and complexity of reference within the serials department and its interrelationship with general reference service. Practical solutions are suggested for problems of training, staffing and organization of serials reference service. (RAA)

This new column discusses the need for gaining administrative and academic support for library instruction programs to improve "library literacy," i.e., the learning of the basic skills for finding information, and summarizes the findings of a five-year experiment at the University of Colorado to improve/increase faculty and student…

Presents guidelines from the Reference and Adult Services Division relating to the needs of libraries that use fax and electronic document delivery systems in the interlibrary loan process. Highlights include equipment recommendations; uniform practices regarding equipment operation and administration; guidelines for borrowing and formatting; and…

Presents objectives developed by a subcommittee of the American Library Association to be used as a guide for the development of new training and continuing education programs for interlibrary loan personnel. Five main areas of interlibrary loan practice are addressed: (1) codes, (2) borrowing procedures, (3) lending procedures, (4) copyright, and…

Argues that in-house database building offers possibilities for staff development, can provide important links between the library and the community, and can become important tools for local networking and cooperative collection development. Issues related to database planning, design, and testing are discussed, and several examples of existing…

Discussion of the homeless in American public libraries focuses on harmless individuals who may be considered nuisance by library staff/patrons. Highlights include literature about problem library patrons, national problem, social issues, major themes (offense to others and library staff, balancing rights, and elitism), and implications for…

Strategic planning for public libraries as advocated by the PLA (Public Library Association) in the Public Library Development Program is likely to be met with resistance due to changes it requires in traditional public library planning and services. Conflicts that may arise are discussed, as well as methods for preventing, minimizing, and…

A search of "Library Literature" and "Library and Information Science Abstracts" yielded 49 articles published in the 1980s on librarians' burnout. Content analysis techniques were used to identify relevant factors and variables. Findings indicate stress crosses all types of libraries, appears more prevalent for reference…

Provides a framework of topics that should be covered by a policy manual on cooperative reference services. It is organized into sections on mission statement, administration, delivery of services, and evaluation of services, and is intended for use in conjunction with existing RASD (Reference and Adult Services Division) documents. (Author)

Presents a model that can accommodate staff preferences when determining a reference desk schedule using a microcomputer, the Lotus 1-2-3 spreadsheet software, and the linear programing software LP83. (eight references) (MES)

Presents results of managerial rotation program (librarians take turns on two-year cycle serving as department head) in medium-sized academic library reference department. An assessment of both the advantages and disadvantages of such a plan examines impact of this innovative and collegial management technique on staff, library, and patrons. (7…

Discussion of a statement of goals and objectives for reference department staff is based on an informal survey of reference managers in academic and public libraries and professional literature of planning. Strategies for developing statements (role of manager, arriving at goals, setting priorities, developing objectives) are described. Fifteen…