Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

Important to the cost analysis process is prior consideration and precise description of the scope of the activity and the tasks to be included so that proper methodology can be applied and the data can be collected with consistency and accuracy. The preparatory steps involved in doing a cost study, particularly in the area of cataloging in a…

This critique of prevalent conceptual methodologies in research in library administration examines the current research methodologies, relates them to the positivistic orientation of some social scientists, indicates why they are inappropriate, and suggests how research in library administration can be made more meaningful and relevant.…

Designed for persons with no prior knowledge of statistics, this continuing education course syllabus presents basic information on methods of data collection and analysis in libraries. It is noted that emphasis is placed on concepts rather than mathematical formulas and on reasons for using particular techniques. Topics covered include problem…

Discusses action research and its implications for library media centers; measurement and study; and steps in the action research process: clarify research need and define research problem, plan research to provide relevant data, collect and organize, analyze and interpret, report to relevant audiences, and integrate the results into library media…

The inputs to mathematical models of library operations require periodic updating. The data collection effort necessary for such updating can be quite expensive; however, if the data collected can serve multiple purposes, the costs can perhaps be justified. A management information system (MIS) offers a vehicle for multiple uses of data, and thus…

A cost analysis of the problem of growing library collections shows that it is more desirable, economically and academically, to establish regional compact shelving facilities for infrequently used library materials than to discard the materials. This report develops and applies a cost model--based on the Palmour Cost Model--which examines the…

A recent national survey polled public library directors and local government officials concerning the value of public library services and outlook for local tax support of public libraries. This article focuses on procedures used in planning the study sample, and broader issues to be considered in designing a national sample for public libraries.…

Glasgow Caledonian University Library (Scotland) conducted a pilot study to design a set of user chosen performance measures which can be used in British academic libraries for data collection. Members of 8 stakeholder groups were identified and given an 103-question survey, with each question to be rated on a 1-5 scale of importance. Stakeholder…

More effective use of diminishing resources was needed to provide the best possible services at the University of Guelph (Ontario, Canada) library. This required the improved decision-making processes of a Library Management Information System (LMIS) to provide systematic information analysis. An information flow model was created, and an…

This paper is an extension of the author's earlier work on developing management information services and creating a culture of assessment in libraries. The author will focus observations on the use of data in decision-making in libraries, specifically on the role of leadership in making evidence-based decision a reality, and will review new…

Focused on the development of definitions and guidelines for management statistics, this Systems and Procedures Exchange Center (SPEC) kit is based on the responses of 91 academic members of the Association of Research Libraries (ARL) to a survey investigating their internal uses of statistics, external statistics reporting, and tools for…

Program presentations on issues related to the use of statistics by research libraries and business meeting minutes are combined in this report from the Association of Research Libraries (ARL). The full text is provided for the three papers on the program theme that were presented at the meeting: (1) "Information to Manage--The Economics of…

Replacing a January 1980 publication of the same title, this collection of cost tables and other documentation from library materials cost studies conducted by members of the Association of Research Libraries (ARL) or by library vendors contains excerpts from: (1) local cost studies conducted at Colorado State University, Indiana University, Iowa…

This exploratory study focuses on the management of decline as characterized by shrinking resources and substantial reductions in operating budgets (retrenchment) in academic research libraries in Canada. The first of four major sections of the report addresses the management of retrenchment in Canadian research libraries, including the design of…