Library employees face countless changes, big and small, in their workplaces every day: not only the COVID-19 pandemic but also such commonplace events as open positions, renovations, budget cuts, and new library systems. No single handbook can anticipate all the changing needs. This case study discusses how one particular library responded, in a…

Keeping pace with the rapid advance of library technology and electronic services can be both exciting and daunting, especially for libraries with a small (but mighty!) staff. Out of necessity, small staffs often undertake many disparate tasks to keep electronic resources running smoothly for users. Because of these constraints, it is useful for…

ERM librarians discuss their approaches to electronic resources management for an academic library consortium, the University System of Maryland & Affiliated Institutions (USMAI). They focus on innovation and developing actionable strategies for procedures and policies.

Although the term lacks a standard definition, learning commons represent academic library spaces that provide computer and library resources as well as a range of academic services that support learners and learning. Learning commons have been equated to a laboratory for creating knowledge and staffed with librarians that serve as facilitators of…

The paper proposes and describes a framework for academic library quality to be used by new and more experienced library practitioners and by others involved in considering the quality of academic libraries' services and provision. The framework consists of eight themes and a number of questions to examine within each theme. The framework was…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

How have college and university-based archives and special collections fared over the past few years in the midst of an historically grim economic downturn? The authors conducted in-depth interviews with directors of 13 archival repositories at state universities and private colleges in the Appalachian region of Virginia, West Virginia, North…

Subscription agents have had to reinvent themselves over the past 15 years as the numbers of print subscriptions have dramatically dwindled. Many libraries have chosen to bypass the subscription agent and its extra fees in favor of dealing directly with the publisher for e-journal and e-journal package procurement and management. Especially in…

As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and…

Since the publication of the third edition of this book in 1961, numerous changes have occurred in the policies, procedures, functions and technology of academic librarianship. The present volume incorporates the literature of the past 13 years, and the author concludes that while the changes implied through the literature are significant and…

This orientation manual serves as a general guide to the role of the public library trustee in the state of Nevada. It is designed to provide the trustee with basic information and to be used as a quick reference tool for helping the trustee do the job in an efficient and effective manner. The guide endeavors to provide a map by which the…

This guide brings together all aspects of administration of a school media center in light of the new qualitative standards in "Information Power: Guidelines for School Library Media Programs." The book focuses on practical considerations within a single school as reflected in the new developments in organizing and administering the…

This report summarizes the accomplishments and activities of the project during the second quarter. An intensive search of the literature continued for data elements, outcome measures, and background information. A great deal of time and effort were devoted to the location, compilation, and comparison of extant data elements employed in collecting…

This study provides an overview of the community and the status of the library through an examination of the city of Virginia Beach, including its demography and needs, as well as the history, organization, administration, and financial support of both the Virginia Beach Public Library System and the Oceanfront Branch Library. The information is…

This discussion of the importance of the law library as a laboratory for anyone involved in a legal proceeding focuses on the role and function of the law school library. Library staff, facilities, new technologies, budget, and evaluation are noted. (EJS)