Literature in the field investigates and debates the importance of the MLIS degree in librarianship. This information is of limited use in Maine where over 30% of public library directors have only a high school diploma. The research questions guiding this Constructivist Grounded Theory study are: How do high school educated library directors in…

Many librarians evaluate local Interlibrary Loan (ILL) statistics as part of collection development decisions concerning new subscriptions. In this study, the authors examine whether the number of ILL article requests received in one academic year can predict the use of those same journal titles once they are added as library resources. There is…

The objective of this qualitative study was to identify and explain challenges encountered by academic librarians when trying to incorporate evidence into their practice. The findings resulted in the identification of five main determinants that act as either obstacles or enablers of evidence use. The identification of these determinants provide…

The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in-person and virtual reference services desks adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating…

As virtual worlds continue to proliferate globally, libraries are faced with the question of whether to provide information services to virtual patrons. This study, utilizing a mixed-method approach of interviews, focus groups, and surveys, represents one of the largest studies of virtual libraries attempted to date. Taking a holistic perspective,…

Library staff members should ultimately base their purchasing choices on the mission statements of their employing institutions. Fortunately, library mission statements have much in common. Undoubtedly, for example, all libraries have a goal that includes "serve the information needs of the community," because on some level, all libraries are…

Libraries and library faculty play a significant role in supporting college curriculum and helping students succeed academically. In particular, libraries are the primary location both physically and remotely for supporting faculty and students in their research and information needs. Over the years, this role of libraries and library faculty has…

Library/information science professionals need a clearly articulated definition of usability/Web usability to implement intuitive websites. In this study, the authors analyzed usability definitions provided by the ARL library professionals and those found in the library/information science and computer science-information systems literature.…

Since its establishment in 1839 to serve the branches of state government, the Illinois State Library has undergone an evolution in the methods, resources and services provided. Over the years, the State Library's sphere of service has expanded to meet the information needs of the public through a statewide network of libraries and regional…

This article offers five ideas librarians should review every now and then to make sure the right services are being offered in the most effective manner to the people they serve. These five exercises or ideas may not be completely easy but neither are they difficult or expensive. However, they will guarantee an increased awareness of, and…

This is a marketing approach to satisfying the library user. Modern retailing practices, including market research as a basis for planning, are applied to libraries. (JAB)

The author views the organization as a total operating system which mobilizes its resources for the sole reason of satisfying the wants of a market. The organization must consider the environmental forces of technology, and also social, economic, and competitive trends. (Author/JAB)

Unless library managers assume a leadership role in the information society and truly manage libraries, others will assume the responsibility. Thus far, they have not provided such leadership and have failed to effectively use innovative managerial techniques to administer the library. (RAA)

Summarizes results of a survey on the value of the corporate library and presents a strategy for successful information management: (1) learn the information needs of senior executives; (2) be businesslike; (3) defend your turf; (4) segment the market; (5) market to those who need information; and (6) be involved in the business. (Three…

This summary report of the Governor's Conference in Colorado which preceded the White House Conference on Library and Information Services provides brief descriptions of such pre-conference activities as regional meetings, "speak-outs" on local issues, and the preparation of position papers by professional library groups, as well as an…