In the library context, they depend on sophisticated business applications specifically designed to support their work. This infrastructure consists of such components as integrated library systems, their associated online catalogs or discovery services, and self-check equipment, as well as a Web site and the various online tools and services…

In this article, the author shares a story that one would tell his/her colleagues at a district professional-development meeting in his/her efforts to inspire them to move from good to great. He considers the careers of three school librarians in one school district--Amy, Brady, and Cindy--who ended up becoming strong, resourceful leaders for…

Broadband and bandwidth allocation is an essential technology planning activity that libraries should address on a continual basis. There are five key factors that will impact your network's performance: 1. infrastructure, 2. network load, 3. workstation performance, 4. prioritization of services, and 5. network management. The author thinks it's…

Competition in the virtual reference market got really hot this past summer. Recent developments in virtual reference offerings suggest the market is much more dynamic than most people would have imagined a short time ago. With Google's acquisition of Meebo and its subsequent decision to shut down the chat widget service, many libraries scrambled…

Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and…

Since its establishment in 1839 to serve the branches of state government, the Illinois State Library has undergone an evolution in the methods, resources and services provided. Over the years, the State Library's sphere of service has expanded to meet the information needs of the public through a statewide network of libraries and regional…

The 2004 and 2005-06 workshops sponsored by the Council of Independent Colleges and the National Institute for Technology & Liberal Education have generated much data that can be used to describe aspects of the campus cultures at some 130 institutions that foster information literacy. These data are particularly informative regarding collaboration…

Discusses the author's report, "The Future of the National Library of Canada," in terms of its scope, intent, and limitations. (CHC)

Growing concern on behalf of the Cornell Libraries administration about the lack of a central plan for library collection development at Cornell resulted in a study of the collection development function at Cornell, and the product of that study is this comprehensive proposal for a university-wide library collection and information resource…

Recommendations and resolutions passed by the conference delegates are presented for each issue discussed in seven topic areas: (1) the real roles of the library; (2) present and future technologies; (3) responsibilities of the private sector, and the federal, regional and local governments; (4) library cooperation and networks; (5) library…

This comparative study of three major online bibliographic systems is designed to provide assistance to library administrators in the assessment of the potential impact of such systems upon the operations of their libraries. A side by side arrangement of the text allows an overview of any specific characteristic under consideration. These…

This review of Council on Library Resources (CLR) activities for 1991/92 begins by providing status descriptions on the four program areas identified by the Council as the focus of its attention and resources for the next several years. Programs described in the first area, Human Resources, are the Academic Library Management Program and the…

Policymakers and library administrators are being drawn to the idea of the "virtual library" and the "library without walls," the webs of electronic resources that supposedly will displace books, physical libraries, and most library staff, and are believing the virtual library to be imminent, adequate, and cost-effective. This…

To acquaint library administrators with the economic issues of library networking, this guide of the Western Interstate Library Coordinating Organization (WILCO) outlines possible problems of a national technical services network. Market structures such as monopolies and oligopolies can exist among automated services, brokered services, and in the…

The Memex Research Institute (MRI), an independent nonprofit research and development organization, has created an electronic library program of shared research and development to make the collective vision of Vannevar Bush's "memex" more concrete. Program is working toward the creation of large, publicly available indexed electronic image…