The authors examine strategic priorities for local studies libraries in the context of the interactive Web. They examine the implications for access, investigations and the needs of different users. The philosophy that has previously guided local studies is articulated as a number of maxims, taking into account also social inclusion and lifelong…

Reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which users' information-search processes and librarians' intervention in reference service are integrated.…

This case study examines how analyzing inaccurate referrals can provide key insights into managing change. The author analyzes what went wrong in an attempt to identify opportunities for an Access Services department to consider how it might adapt to constant change. She wishes to show how the nature of change today demands that one pay…

The Lancaster County (Pennsylvania) public library, which receives many school districts' interlibrary loan requests, experienced a 100% increase in periodical article requests. Working cooperatively, school and public librarians developed a LSCA Title II grant to study magazine usage to make cost-effective decisions about improving timely access…

Describes factors in the current information searching environment that will affect collection emphasis, collector approaches, and user behaviors. Questions are raised about developing collections in an electronic era in terms of collection size, ownership considerations, content and selection practices, budgeting, and collection management.…