The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in-person and virtual reference services desks adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating…

Competition in the virtual reference market got really hot this past summer. Recent developments in virtual reference offerings suggest the market is much more dynamic than most people would have imagined a short time ago. With Google's acquisition of Meebo and its subsequent decision to shut down the chat widget service, many libraries scrambled…

One of the toughest challenges in an academic library systems office is how to manage and present the extensive selection of electronic resources from a variety of vendors. At York College of Pennsylvania, the authors participated in an admissions-driven web revision cycle and used a campus-provided CMS for 8 years. During this time, they tried…

This booklet summarizes the FY 1982 activities of the Library of Congress (LC) in seven areas: (1) collection development and acquisition; (2) collection housing; (3) collection preservation; (4) cataloging and automation planning and networking; (5) services to Congress, including the Congressional Research Service, the Automated Information…

This booklet summarizes fiscal year 1984 activities of the Library of Congress (LC) in six areas: (1) collection development, housing, preservation, and access; (2) services to Congress performed by the Congressional Research Service and the Law Library; (3) library automation activities coordinated by the Automated Systems Office (ASO); (4)…

This document explores the various issues and concerns related to the development of online systems in libraries and, in particular, online catalogs. Following a preface, foreword, and introduction, chapters are devoted to each of the following topics: (l) providing for special interests including the disabled; (2) authority control; (3) subject…

The 56 papers in this proceedings are divided into three groups--theme, alternative format, and contributed papers. Myths and realities are explored in the first group as they relate to university, college, community, and junior college libraries, and to private sector information utilities. The conference wrap-up session is included in this…

A computer system which has the ability to transfer information directly from OCLC to the in-house computer was developed for use in the acquisition and processing of library materials for the Claremont College (California) libraries. Extensions of the system including automated circulation and conversion to online catalogs are being considered.…

Written when an in-house retrospective conversion project on the monographs collection of an academic library was 80% complete, this paper presents factors for consideration by decision-makers prior to establishing a similar project. Topics considered together with a description of how North Carolina State University (NCSU) handled each, include:…

Technical procedures of Syracuse University Libraries are described in this manual which is divided in two parts: (1) description of the general organization of Syracuse University Libraries collections and the various ways to obtain access to them; and (2) detailed technical procedures to be followed when adding or removing material from the…

To gather information on current catalog maintenance practices, researchers selected institutions from respondents to the September 1984 version of the OMS (Office of Management Studies) Automation Inventory of Research Libraries. A telephone survey of technical services and systems staff at 23 libraries investigated a wide range of issues related…

This document is one of ten kits distributed annually by the Systems and Procedures Exchange Center (SPEC), a clearinghouse operated by the Association of Research Libraries, Office of Management Studies (ARL/OMS) that provides a central source of timely information and materials on the management and operations of large academic and research…

This theme issue presents eight articles that discuss managing changes in technical services in academic, research, and public libraries. Topics discussed include new technological products and services; personnel; budgeting; planning; online library systems; the relationship with public services; organizational structures; bibliographic access…

Quality in library technical services is explored in light of changes produced by automation. Highlights include a definition of quality; new opportunities and shifting priorities; cataloging (fullness of records, heading consistency, accountability, local standards, automated checking); need for new skills (management, staff); and boons of…

Discusses features of online library catalogs and their cost characteristics, including financial management and planning (hardware and software options, turnkey vendors); approaches to cost analysis (actual experiences, building blocks); baseline estimates for two average academic libraries; and vendor estimates. Forty-five references and a…