This resource was designed to be used by individuals and groups as an ongoing reflection tool. Inclusion is not a one-size-fits-all concept, nor a complete-and-move-on challenge. The checklist and supporting resources are meant to help individual libraries evaluate current services as well as plan for the future. Ultimately, changes and…

In 2013, The Andrew W. Mellon Foundation awarded a group of seven librarians from the Research Library Leadership Fellows program of the Association of Research Libraries (ARL) a planning grant to examine the center of excellence (CoE) model for information services. Used in a variety of industries, CoEs are designed to attract the most talented…

With journal price increases continuing to outpace inflation and library collection funds remaining stagnant or shrinking, libraries are seeking innovative ways to control spending while continuing to provide patrons with high-quality content. The Spencer S. Eccles Health Sciences Library reports on the evaluation, implementation, and use of…

Studies about diversity initiatives in academic libraries have primarily focused on large research libraries. But what kinds of diversity work occur at smaller libraries? This study examines the status of diversity initiatives, especially those aimed at students, at national liberal arts college libraries. Results from a survey of library…

This article puts forward an "assessment/action research/publication" cycle that integrates aspects of the assessment, research, and Institutional Review Board (IRB) processes to provide academic librarians with a systematic approach for balancing competing workplace demands and give library managers a roadmap for creating a…

University College Dublin became the first library in the Republic of Ireland to trial patron-driven acquisition (PDA) as a collection development tool in 2013. A total of 42% of UCD Library's book budget was allocated to the project, which included both electronic and print books. This article describes the twelve month project from the tender…

Evaluation of library service effectiveness is defined in terms of providing objective information to library policy makers and program managers on the effectiveness and cost of alternatives, as well as existing programs and services. The elements of policy and program evaluation are discussed and the need to view evaluation as a continuous…

Temple University began use of the Ohio College Library Center (OCLC) system in January 1972. Implementation involved the development of detailed processing operation procedures. A comparison of manual and automated procedures at Temple illustrated the difficulties of changing from one system to the other and of the automated system itself.…

Two functions of highest priority for school library/media supervisors are continuing education and program evaluation. (Author/PF)

Reports on a study conducted in the fall of 1974 to survey goal and objective setting efforts as a management activity in selected large public libraries. (Author/PF)

Explores the concept and definition of best practice and how it relates to organizational concepts such as benchmarking, leadership, innovation, and managing change. Describes the six steps of best practice: (1) identifying areas of need; (2) assessing the need areas; (3) establishing profiles; (4) looking beyond the organization; (5) establishing…

This handbook offers guidance to library personnel in planning and evaluating Library Services and Construction Act (LSCA) grant programs. It was developed for use in the intermediate stages of identifying uses for real or potential funds, rather than as a tool for preliminary needs assessment or for preparing an LSCA grant application. The steps…

One year's experience in the use of management by objectives in the Technological Institute Library of Northwestern University is reported. (Author)

In September 1981, Carnegie-Mellon University Libraries inaugurated a Question/Comment Board, soliciting from users their suggestions, opinions, and complaints, and prominently displaying the libraries' responses to these queries. This technique has proved to be an effective method for identifying users' perceptions of libraries (i.e., physical…

The effectiveness of the Management Review and Analysis Program (MRAP) of the Association of Research Libraries, an "assisted self study" involving administrators, librarians, and staff in an internal study of management procedures and practices, was evaluated in 1976/77 by research measuring its impact on 22 participating academic and…