As the nature of public library services expands and transforms, continuing education (CE) for both degreed and non-degreed library staff is critical. An ongoing challenge for the LIS community is to identify the key areas in which to increase professional knowledge and skills. The purpose of this study was to identify what working library staff…

Why is it such a struggle to define and capture measures that convey to decision makers the value of libraries' services and programs to the communities, campuses, corporations, or organizations? To be honest, there are a number of reasons for this struggle--all of which can be addressed and, most importantly, solved. First, one has to face…

Many factors and pressures affect decisions made in UK university libraries on opening hours especially 24/7. This article reports on a project to examine the decision-making process, influential factors, and stakeholders. A workshop for senior library managers in the East Midlands was held to gather data and share experiences. From analysis of…

This article explores the closing of the Howard Ross Library of Management at McGill University, Montreal, Canada. We hypothesized that closing a branch library would result in a decline in the use of library services. We measured library service using circulation statistics, library instruction workshop statistics, and data from the online survey…

This user's guide was developed to advance local planning at ARL member libraries. It is written for library leaders writ large and for anyone leading or contributing to research library planning processes. Users do not need advanced facilitation skills to benefit from this guide, but facilitators charged with supporting scenario planning will…

Trinity University has established effective strategies for engaging faculty, administrators, and staff in information literacy instruction and assessment. Succeeding in an area in which many libraries struggle, the Coates Library at Trinity University offers a model for libraries seeking to actively engage their campuses through 1) establishing a…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

This report outlines the Metropolitan Washington Library Council's 14-month program to develop and evaluate a continuing education curriculum designed to improve the managerial effectiveness of special librarians. Objectives included determining the management training needs of Washington area special librarians, developing a series of four…

Various concepts from "In Search of Excellence" are described in context of authors' personal styles. Discussions address thinking in terms of options, using statistics, learning value of corporate politics, a bias toward action, productivity through people, the "lean-machine" concept, staying close to client, entrepreneurship…

These guidelines were developed for use by personnel responsible for planning seminars and workshops to train administrators of information services and centers. Section I is a general introduction to the course manual including purpose and scope, course orientation, and topics to be covered. Section II suggests personal qualifications and…

A population of more than 200 participants in nine Canadian continuing education workshops is used to test assumptions as to who benefits from continuing education in librarianship and what factors determine workshop registration. Topics for future research are suggested. (1 reference) (Author/CLB)

This document is the annual report of the Minnesota State Law Library. The report is divided into two main sections. In the first section, "Year in Review," accomplishments and statistical summaries are presented for the administration, outreach services, public services, and technical services departments. In addition, the following are…

This report on the second annual conference sponsored by the Alabama Public Library Service (APLS) for public library trustees is an extension of the state's revitalized continuing education for this group, intended to better prepare them to meet their obligations and responsibilities to the libraries and communities they serve. Highlights of this…

Discusses factors that contribute to Santa Monica Public Library's excellence, including supportive city government and citizenry, city council, library board, lean top management, and the basic management team. Specific management principles and techniques, public relations, and measures of service at Beverly Hills Public Library are also…

In recent years academic librarians have sought to partner with other organizations of higher education to establish areas of mutual interest and to work together to further these areas. Richard Ekman, as president of the Council of Independent Colleges (CIC), has involved librarians in various CIC programs. This past year, under Richard's…