Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

Discusses the ancient library at Alexandria and describes plans for the development of the new Bibliotheca Alexandrina. The administrative organization is discussed; the building design is explained; international cooperation between Egypt, UNESCO, UNDP (United Nations Development Programme), and the library community is described; and future…

Users Council has proven itself to be a critically important element in the Online Computer Library Center's (OCLC) organizational structure. In fulfilling its combined roles, Users Council has provided a national forum for articulating member library interests to OCLC as well as a training ground for preparing individuals with library expertise…

Discusses the National Science Foundation (NSF)/United States Defense Advanced Research Projects Agency (DARPA)/National Aeronautics and Space Agency (NASA) Research in Digital Libraries Initiative (DLI). Highlights include benefits of digital libraries; the Federal High Performance Computing and Communications Program (HPCC); and program…

School library media specialists (SLMSs) in the Rochester (Michigan) Community Schools decided it was crucial to come to a consensus about key roles of SLMSs in successful school library media programs. They identified the following roles: information specialist, instructional partner, and program administrator. To educate administrators, staff…

Shifts in networked technologies have removed the need to store information geographically close to students, staff, and faculty on college campuses. This shift has put libraries on the offense to remain vital to the campuses they serve. As the library of the future emerges, new models for decision making that place an emphasis on the teaching and…

Storing and curating authentic academic literature and making it accessible for the long term has been a time-honoured task of national libraries. By guarding existing knowledge and facilitating its use to produce new insights, national and university libraries have formed an integral part of the research environment, complementing the roles of…

The University of Chicago's Joseph Regenstein Library Bookstacks Department has used process mapping and continuous improvement to successfully improve its overall operations. The most recent efforts focus on Lean manufacturing, an initiative centered on eliminating waste in manufacturing processes. The conversion of the Bookstacks Department from…

The authors examine strategic priorities for local studies libraries in the context of the interactive Web. They examine the implications for access, investigations and the needs of different users. The philosophy that has previously guided local studies is articulated as a number of maxims, taking into account also social inclusion and lifelong…

In December 2006, the Missouri River Regional Library (MRRL) in Jefferson City, embarked on a journey. They had been watching the Public Library of Charlotte-Mecklenburg County (PLCMC), NC, on its adventure through the wilds of Web 2.0, and they decided to follow the trail it had blazed. What PLCMC had done was pretty revolutionary. The library…

This guide demonstrates strategic ways of developing and implementing successful library media programs and offers step- by-step strategies for achieving a balance between leadership and collaboration. The book is divided into two parts. Part I: "The Environment" addresses the components of the school environment--the students, curriculum and…

This volume of the "Advances in Library Administration and Organization" offers 11 perspectives to practitioners trying to make sense of the issues that must daily be confronted by library administrators in an environment of ongoing change. This 20th volume includes: "Choice, Responsibility and Work: Rhetoric in a University Library…

This book brings together articles that have appeared in "Technology Connection,""Library Talk," and "The Book Report" magazines over the past five years. All of the articles have important tips, tricks, techniques, and suggestions for building a successful library media program. The book is divided into six chapters,…

The program of the 128th meeting of the Association of Research Libraries (ARL) is designed around the notion of examining rapid changes taking place in individual institutions and becoming agile enough to adapt, to manage change, and to learn how to effectively lead libraries through these turbulent periods. The program is divided into three main…

Presents the second part of a discussion on "Information Power," a new guide for program development that demonstrates the evolution of the library profession. Describes resources for leadership and development in libraries and education. Highlights include cooperative planning, leadership qualities, flexibility in educational reform,…