This paper reviews the progress made so far in the development and use of expert systems for library and information services in the areas of online information retrieval, including gateway software and intelligent front-ends; cataloging, including bibliographic utilities and machine-aided cataloging; abstracting; reference work; and indexing and…

Explores the future of library automation from the perspective of online vendors. The discussions cover CD-ROM, online catalog, and gateway technologies, together with such issues as standards, cooperation, and cost effectiveness. The emphasis is on problems that must be conquered if these technologies are to reach their potential. (CLB)