A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

The social work library at USC provides a case study of an academic library's transition to an information center service model. Analysis of the collection, user community, Web 2.0 applications, and Web usage data demonstrates how the changes facilitated library services and information literacy instruction. (Contains 6 tables and 3 figures.)

A brief visit to several Japanese medical libraries and information centers revealed similarities and dissimilarities with their United States counterparts. All the institutions had indexes, many English language journals, and photocopying requests. Differences appeared in the reference services provided. The information centers were computer…

This report of a conference convened by the Federal Library and Information Center Committee (FLICC) Subcommittee on Education provides brief summaries of four panel discussions conducted by 15 federal librarians who had assembled automation systems for their agencies' libraries and information centers. The first panel, consisting of Dean Hough,…

The design, implementation, and operation of an integrated on-line automated system in a scientific and technical library. The system handles book ordering and receiving, cataloging, circulation, language control, and bibliographic retrieval; serials ordering and renewal, receiving and routing, holding records and binding data; patron and…

Describes a U.S. Department of Education program that provides information technology funding to libraries and information centers. The discussion covers grant categories, award criteria, first round results, and application details. A list of approved proposals in the categories of networking equipment, joint-use, services to institutions, and…

The United States Environmental Protection Agency's National Environmental Research Center in Cincinnati, Ohio, has set up a computerized service system following low-cost guidelines. (Author)

The aim was to design a seminar which would allow time for each individual to grow into the subject, to reflect, to participate in discussions, to come back to points as appropriate -- the antithesis of a 'crash course'. The intention was to give all participants a representative introduction to the whole range of what is now available, and to…

Libraries, as well as larger information networks, are necessarily based upon the storage of information files consisting in many cases of written materials and texts such as books, serials, abstracts, manuscripts and archives. At the present stage of the "information explosion" no librarian can afford to ignore the contribution of…

This essay on the management of microcomputer use in organizations highlights problem areas associated with the central issue of control: acquisition of hardware and software, compatibility, security, data integrity, training, documentation, and the isolation factor. Establishment of a microcomputer information center for education, promotion,…

Provides a brief introduction to computer applications in information organizations in China. Highlights include information retrieval (personnel, equipment, bibliographic databases, information retrieval programs and systems, service status); library management; and Chinese character processing (code method, character root method). History,…

This article is a summation of several university and university library publications. Subjects covered are automation, university reform and the library, librarians, and the future of university libraries. (6 references) (DH)

Gallaudet College's special collection on deafness, and efforts to transform the college library into a functional, user-oriented information center are described. (Author/PF)

It is crucially important that libraries adopt a more active mode of operation and take on the characteristics or become part of information centers. (Author/AB)

Describes the development by Gould, Inc., S.E.L. Computer Systems Division, of an Information Management Package (IMP-32) for use in administration of the company's technical information center. Designing the system, the programs which are components of the system, and system functions are discussed. Included are eight figures illustrating system…