The first section of this article reviews the literature on the changing face of reference, beginning with a discussion of the national decline in reference transactions, its causes, and the likelihood that online reference services might one day halt or reverse the decline. It then analyzes definitions of the term "reference," pointing…

Discusses the history of the reference reform movement that began with an article that described what was wrong with reference. Highlights include the use of technology; remote access; tiered service; appointment-based reference service; alternative staffing patterns; and providing adequate resources to enhance reference service. (LRW)

Online database searching experiences of nine Illinois public libraries--Arlington Heights, Deerfield, Elk Grove Village, Evanston, Glenview, Northbrook, Schaumburg Township, Waukegan, Wilmette--are discussed, noting search costs, user charges, popular databases, library acquisition, interaction with users, and staff training. Three sources are…

Symposium on staff training in the automated library environment includes discussions of (1) an environmental approach to training; (2) training reference staff for automation in a transitional environment; (3) training for ILLINET Online; (4) training systemwide on MELVYL MEDLINE; (5) vendor training of library staff; and (6) training for support…

Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)

Describes results of a survey of rural public libraries that was conducted to determine what technology is currently available and in use. Highlights include library personnel education; cataloging and other areas of technical services; reference services; online databases; and suggestions for further studies. A copy of the questionnaire…

Discusses the effective use of stack space through weeding, storage, microfilm, and selection; study space based on student population; and service space by reorganization of staff, collections, and study space. Three references are noted. (CHC)

This proceedings of the 1986 conference of the Association of College and Research Libraries contains 60 papers--44 position papers, 7 research reports, and 9 idea briefs--dealing with the issue of transitions facing librarians and ways to respond to these transitions through both formal and informal means. Papers are organized under eight broad…

Discusses results of a survey conducted by "Library Journal" to ascertain to what degree librarians' jobs were evolving and why. Highlights include the major influence of technology; experiences of a reference librarian at the University of California at Berkeley; and professional and support staff perspectives at academic, public, and…

Discusses issues that managers of academic library electronic reference services are facing. Topics discussed include the quantity of mediated searches; organizational changes, i.e., who electronic services staff report to; management by committee; administrative options; changing job responsibilities of searchers and other staff members, both…

Offers definitions, statistics, and suggestions for public librarians working with homeschoolers. Library concerns are addressed, including censorship, negative staff attitudes, technology demands, and administrative limits; and ways to make homeschoolers more welcome are suggested, including compiling homeschooling resource materials, library…

This report presents a description of the status of academic libraries in 1994, a time of rapid technology-related change and increased introduction of electronic services. Two of the national education goals for the year 2000 emphasize the important roles played by resources and staff efforts of academic libraries. The report presents detailed…

Description of the rapid growth and development of Texas A&M's Sterling C. Evans Library during the past decade focuses on collection growth to over 1.4 million volumes, staffing increases, automated programs and services including over 100 microcomputers for computer-assisted instruction housed in Learning Resources Department, and online…

Current trends in public library reference service include use of online systems; budget constraints in public sector; increased service; use, training, and supervision of paraprofessionals; centralized organization of reference service; participation in management of reference services; and more realistic attempts at measurement and evaluation of…

This examination of the philosophy and objectives of academic library reference services provides an overview of the major reference approaches to fulfilling the following primary objectives of reference services: (1) providing accurate answers to patrons' questions and/or helping patrons find sources to pursue their research needs; (2) building…