Reference librarians are constantly balancing their reference duties against other duties, for example, collection development and departmental liaison. The author works as a reference librarian at Texas A&M University-Commerce Libraries in Commerce, Texas. The university has approximately 11,000 students, a large number of whom are…

The University of Minnesota-Duluth is the second largest campus in the University of Minnesota system. The UMD library, which serves more than 11,000 students and 500 faculty members, is primarily an undergraduate library. The reference team consists of eight librarians, including author Sunshine Carter, reference and electronics resources…

In September 2008, the Albert S. Cook Library at Towson University implemented an intranet to support the various functions of the library's Reference Department. This intranet is called the RefPortal. After exploring open source options and other Web 2.0 tools, the department (under the guidance of the library technology coordinator) chose…

Librarianship has experienced a few growing pains over the past several years as its relationship with technology matures into a productive partnership. Being overzealous to adopt new technology can sometimes lead to more setbacks than advances in the profession. However, a recent wave of research has been discussing the benefits of integrating…

A telephone reference service operated by the Library of Congress provides immediate service to congressmen with the help of automated information files. (PF)

Reference librarians at Georgia Institute of Technology provide computerized reference service through the Georgia Information Dissemination Center. (PF)

This policy manual explains computer search services at the University of Massachusetts/Amherst, University Library. The service is available to anyone willing to assume the cost of the services and able to schedule time for both the search strategy interview and the search itself. Requests for computer services are not accepted over the phone or…

Papers presented at an August 1984 international seminar on online user education include "Library Policies and Strategies in The Netherlands" (Chris J. van Wijk, The Netherlands); "Promotion and Marketing of Library Services" (Nancy Fjallbrant, Sweden); "Library Promotion by Computer" (Ian Malley, United Kingdom); "Library User Education and…

A study subsidizing student use of online literature searching services examined how this new technology met student needs. Student search patterns and overall satisfaction with online searches were evaluated. The implications of student use of computer searches for reference services are also discussed. (Author)

Libraries will play a key role in providing access to machine-readable data bases by functioning as the interface or broker between the users on campus and these regional and special processing and distribution centers. High cost will prohibit libraries from acquiring and managing data bases. (6 references) (Author)

Advocates replacing the traditional library card catalog with a more effective system. Technological developments such as machine-readable catalogs, automated authority control, and computer-output-microform make possible integration of nonbook media, government documents, journal literature, and local information into the main catalog. (SW)

Discusses four kinds of computerized access tools: online catalogs; computerized reference; online database searching; and compact disks and read only memory (CD-ROM). Examines how these technologies are changing research. Suggests how research instruction in advanced writing courses can be refocused to include the new technologies. (RS)

This bibliography lists 371 selected citations to materials on CD-ROM technology and its applications. The first section includes journal articles subdivided by topical areas: (1) General; (2) Online Public Access Catalogs; (3) MEDLINE; (4) Bibliographies/Directories; (5) Hardware/Software; (6) Cost/Economics; (7) Databases; (8) Publishing; (9)…

History, development, evaluation, and problems of computerized biomedical information systems, with emphasis on the National Library of Medicine and MEDLARS. (LS)

This directory is designed to provide information on automated systems and/or equipment used in libraries to provide a tool for planning future automation in the context of interlibrary cooperation considerations, and to inform the library and information community of the state of the art of automation in Massachusetts libraries. The main body is…