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Meredith, Tamara R. – Technology, Knowledge and Learning, 2015
Augmented reality (AR) has been used and documented for a variety of commercial and educational purposes, and the proliferation of mobile devices has increased the average person's access to AR systems and tools. However, little research has been done in the area of using AR to supplement traditional library services, specifically for patrons aged…
Descriptors: Library Services, Elementary School Students, Handheld Devices, Computer Software
Penner, Katherine – Public Services Quarterly, 2011
As 21st century librarians, we have made apt adjustments for reaching out into the digital world, but we need to consider the students who still use library services within our walls. We can use available handheld, mobile technologies to help patrons too shy to approach the desk and free library staff to bring reference service directly to patrons.
Descriptors: Reference Services, Library Services, Library Automation, Library Development
Murphy, Sarah Anne; Cerqua, Judith – portal: Libraries and the Academy, 2012
A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…
Descriptors: Educational Needs, Academic Libraries, Telecommunications, Program Implementation
Barba, Ian; Cassidy, Ryan; De Leon, Esther; Williams, B. Justin – Journal of Web Librarianship, 2013
Proper planning and assessment surveys of projects for academic library Web sites will not always be predictive of real world use, no matter how many responses they might receive. In this case, multiple-phase development, librarian focus groups, and patron surveys performed before implementation of such a project inaccurately overrated utility and…
Descriptors: Behavior Patterns, Behavioral Science Research, Academic Libraries, Web 2.0 Technologies
Arya, Harsh Bardhan; Mishra, J. K. – Journal of Library & Information Services In Distance Learning, 2012
The paper describes the theory and definition of the practice of librarianship, specifically addressing how Web 2.0 technologies (tools) such as synchronous messaging, collaborative reference service and streaming media, blogs, wikis, social networks, social bookmarking tools, tagging, RSS feeds, and mashups might intimate changes and how…
Descriptors: Web Sites, Electronic Publishing, Social Networks, Reference Services
Carter, Sunshine; Ambrosi, Thomas – Computers in Libraries, 2011
The University of Minnesota-Duluth is the second largest campus in the University of Minnesota system. The UMD library, which serves more than 11,000 students and 500 faculty members, is primarily an undergraduate library. The reference team consists of eight librarians, including author Sunshine Carter, reference and electronics resources…
Descriptors: Reference Services, Library Automation, Library Development, Academic Libraries
Todorinova, Lily; Huse, Andy; Lewis, Barbara; Torrence, Matt – Public Services Quarterly, 2011
Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…
Descriptors: Interviews, Reference Services, Library Services, Decision Making
Woodard, Amber – Computers in Libraries, 2010
When the Vise Library at Cumberland University set down the path to their digital makeover, they were optimistic that they could completely revolutionize their library's web presence. They tried to keep their goals manageable, but it turns out they did not "quite" achieve 100% success. In this article, the author describes how they have…
Descriptors: Web Sites, Reference Services, Library Services, Library Automation
Sekyere, Kwabena – Community & Junior College Libraries, 2010
Email and chat/IM reference services have become a convenient and easily accessible option for the online community and libraries, particularly with increasing amounts of library resources now available electronically. This article gives an overview of Jing, which can be used to produce videos and screenshots on-the-fly, and demonstrates how to…
Descriptors: Reference Services, Library Services, Library Automation, Library Development
Dahl, David – Journal of Web Librarianship, 2010
In September 2008, the Albert S. Cook Library at Towson University implemented an intranet to support the various functions of the library's Reference Department. This intranet is called the RefPortal. After exploring open source options and other Web 2.0 tools, the department (under the guidance of the library technology coordinator) chose…
Descriptors: Reference Services, Library Services, Database Management Systems, Information Management
Townsend, Whitney – Public Services Quarterly, 2011
Medical and health sciences libraries have incorporated the elements of evidence-based practice (EBP) into their reference services, instruction, and online resource development for years. While EBP focuses on the use of medical and health sciences literature in the clinical environment (i.e., making decisions about how to treat a particular…
Descriptors: Evidence, Medical Education, Medical Libraries, Information Literacy
Tagtmeier, Curt – Computers in Libraries, 2010
Twitter. Facebook. These names stir up feelings, opinions, and experiences in just about everyone. As these services rise in popularity, libraries have begun to use them to reach out to patrons. Some libraries use Twitter but not Facebook. Some use Facebook but not Twitter. Some use both Facebook and Twitter, while others use neither. Yes, the…
Descriptors: Public Libraries, Social Networks, Network Analysis, Reference Services
Passonneau, Sarah; Coffey, Dan – College & Research Libraries, 2011
Electronic communication technologies continue to change the landscape of reference services. For many users, virtual communication is the preferred means of conversing. Synchronous virtual reference, similar to other synchronous means of communication, is an important method for reaching students and for providing teaching and learning…
Descriptors: Synchronous Communication, Online Systems, Reference Services, Grounded Theory
Hinsch, Neil; Dunn, Kate – Australian Library Journal, 2009
At the end of 2006 the UNSW Library restructured its five special libraries into a new division called the Information Services Department. It was a radical restructure and provides a new model through which the Library delivers services in both the physical and online environments in a flexible and proactive manner. A pivotal role within this new…
Descriptors: Library Services, Outreach Programs, Library Automation, Library Development
Becker, Bernd W. – Behavioral & Social Sciences Librarian, 2010
Librarianship has experienced a few growing pains over the past several years as its relationship with technology matures into a productive partnership. Being overzealous to adopt new technology can sometimes lead to more setbacks than advances in the profession. However, a recent wave of research has been discussing the benefits of integrating…
Descriptors: Library Services, Access to Information, Library Automation, Library Development