Libraries have become increasingly interested in studying the use of spaces within their buildings. Traditional methods for tracking library building use, such as gate counts, provide little information on what patrons do once they are in the library; therefore, new methods for studying space usage are being developed. Particularly promising are…

In 2008, researchers at the Library Research Service (LRS) undertook the "U.S. Public Libraries and the Use of Web Technologies" study, with the intent to document the use of various Internet technologies on the websites of public libraries throughout the nation (Lietzau, 2009). The results of that study set a baseline for the adoption…

The author, a digital access architect in the information systems department of the Orange County Library System in Florida, was given the challenge of creating a library mobile app around the 2009 holiday season. At that time, Sheri Chambers, digital content manager in the information systems department, and Debbie Moss, assistant director of the…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

U.S. public libraries provide free public internet services to the communities that they serve, but require robust, high-speed broadband internet connections to continue meeting public demands. The 2008-2009 "Public Library Funding & Technology Access Study" ("PLFTAS") illustrates challenges that public libraries encounter in achieving broadband…

It's well known that technology is changing at an increasingly rapid pace and that many public libraries throughout the United States are attempting to adopt new technologies to better reach their patrons. In trade journals, blogs, and at library conferences, professionals in the field have continually discussed the best methods for using web…

This 16th annual report highlights up-to-date information on the programs supported through the Chancellor's Office Telecommunications and Technology Infrastructure Program (TTIP). To summarize 2012-13, one would describe it as a year of planning and preparation. The system-wide budget cuts of the past few years, reports of impacted classes, staff…

This report presents findings of the first national survey of U.S. library networks undertaken by the National Center for Education Statistics (NCES) from 1977 through 1979. A definition of library networks as used in the survey is provided, as well as information on the organizational type, general characteristics, nature of participants,…

This is a feasibility study of a communications system for Wyoming libraries with recommendations for its installation. The basic recommendation calls upon the Wyoming State Library to undertake a demonstration project in rapid interlibrary communications, using teletype (TWX) facilities between selected libraries for a period commencing as soon…

Results of this survey of 26 public and academic libraries of national stature show that the country's major libraries are fully committed to automating their library operations. Major findings of the survey show that: (1) all libraries surveyed are involved in automation; (2) all libraries surveyed have automated their catalogs and bibliographic…

Major goals and tasks for the next three years are listed in this draft concept and guide for fostering development of library resource sharing in the Western United States and Canada. Major concepts, such as bibliographic utility and service center, are defined and 24 underlying assumptions regarding the environment for networking are set forth.…

Provides detailed description of New York University's (NYU) Bobst Library Local Area Network (LAN), which was designed and implemented by Geac Computers International technical personnel and NYU library systems staff. Definitions of terminology, why the library installed a LAN, planning, network installation, and the LAN configuration and…

Outlines New York State's plan for all libraries to provide electronic services to their users by the use of computer and telecommunications technology. Recommendations of the initiative's organizing committee focus on: services and funding; equity and ease of access; profession and education; partnerships; standards and protocols; collection…

Describes framework for library networking which consists of six interdependent dimensions to be used for decision making by libraries: functions to be performed, type of access information, types of materials, products and services, networking configurations, and communications means. Use of a series of cost models describing activities within…