Libraries have become increasingly interested in studying the use of spaces within their buildings. Traditional methods for tracking library building use, such as gate counts, provide little information on what patrons do once they are in the library; therefore, new methods for studying space usage are being developed. Particularly promising are…

In 2008, researchers at the Library Research Service (LRS) undertook the "U.S. Public Libraries and the Use of Web Technologies" study, with the intent to document the use of various Internet technologies on the websites of public libraries throughout the nation (Lietzau, 2009). The results of that study set a baseline for the adoption…

The author, a digital access architect in the information systems department of the Orange County Library System in Florida, was given the challenge of creating a library mobile app around the 2009 holiday season. At that time, Sheri Chambers, digital content manager in the information systems department, and Debbie Moss, assistant director of the…

This 16th annual report highlights up-to-date information on the programs supported through the Chancellor's Office Telecommunications and Technology Infrastructure Program (TTIP). To summarize 2012-13, one would describe it as a year of planning and preparation. The system-wide budget cuts of the past few years, reports of impacted classes, staff…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

It's well known that technology is changing at an increasingly rapid pace and that many public libraries throughout the United States are attempting to adopt new technologies to better reach their patrons. In trade journals, blogs, and at library conferences, professionals in the field have continually discussed the best methods for using web…

U.S. public libraries provide free public internet services to the communities that they serve, but require robust, high-speed broadband internet connections to continue meeting public demands. The 2008-2009 "Public Library Funding & Technology Access Study" ("PLFTAS") illustrates challenges that public libraries encounter in achieving broadband…

This overview of telecommunications for librarians provides background on the following topics: (1) basic terminology; (2) cable television; (3) microwaves; (4) local area networking; (5) wide area networking; (6) X.25 networking; (7) other types of network media; and (8) mobile data radio. (MES)

Discusses the advantages of using telecommunications technology in libraries to facilitate the rapid and cost-effective transmission of information, and examines the benefits and disadvantages of facsimile transmission. Ten references are cited. (FM)

Developments and trends in various technologies relevant to library usage are examined for new insights and perspectives into the future of library technology. (Author/AB)

Discusses the concept of a paperless society and the current situation in library automation. Various applications of automation and telecommunications are addressed, and future library automation is considered. Automation at the Monroe County Public Library in Bloomington, Indiana, is described as an example. (MES)

The functions of electronic mail and online catalogs are described, and the possible uses of the two in conjunction for library purposes are explored, including notes between librarians, broadcast news, patron notifications, selective information dissemination, and interlibrary loans. (Author/CLB)

Overview of recent developments in field of telecommunications, especially newer transmission media and equipment, highlights new information services and systems (telebanking, teleshopping, videotex); opportunities for libraries (storing material, information generation, provision of equipment, library management); reasons for adopting new…

Describes external sources of funding for public libraries to establish and maintain their technology infrastructure, telecommunications services, and network-based resources and services. Highlights include LSTA (Library Services and Technology Act); the E-rate program; and the Bill and Melissa Gates Foundation U.S. Library Program. (LRW)

This outline of new technological developments and their applications in the library and information world considers innovations in three areas: automation, telecommunications, and the publishing industry. There is mention of the growth of online systems, minicomputers, microcomputers, and word processing; the falling costs of automation; the…