When Mary Ellen Icaza became Electronic Services Librarian at Montgomery County Public Libraries, she noticed that the readers' services information on the library web site was invisible, even to librarians. "And if staff can't find it," she says, "customers can't." She set out to help people find that material-and to turn a…

From the ascendance of the reference database and web sites offering endless opportunities for cyber-promotion to the crowds swarming through the doors to avail themselves of new computers, the Internet has transformed the way public libraries do business. That is not news. What is exciting, though, is how the Internet continues to change public…

For years, patrons have been able to access library services from home and in the library building, but in the world of Google, Yahoo, YouTube, MySpace, and Facebook, library web sites and catalogs are too often not the first place people go to look for information. The innovative use of toolbars could change this. Toolbars have been popular for…

Twenty-three scholarly papers and twelve abstracts comprise the content of the eleventh annual Brick and Click Libraries Symposium, held at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of…

This paper describes how the applications of technology to library functions generally follow the three-phase pattern set by business. In phase one, technology is applied to the automation of manual procedures in order to save time and/or money. Phase two involves the use of technology for non-traditional, innovative approaches to traditional…

A survey of the status of the federal library community and its involvement with automation was undertaken; the results are summarized in this report. The study sought to define which library operations were susceptible to automation, to describe potentially useful automation techniques and to establish criteria for decisions about automation.…

This article deals with the results of a mini-evaluation of the microcatalogue environment at the University of Toronto Library, carried out in 1977. The microcatalogue environment, the purpose of the evaluation, its results, and how these results are used in decision-making are the main focus of this article. (Author/AP)

Lists four areas identified by participants at the 1987 Resources and Technical Services Division Serials Section program as mandatory considerations in the study of serials automation within the context of linking public and technical library services. Four conference papers to be published in this and subsequent issues are introduced. (MES)

Addresses the dilemma faced by libraries as the success of public online access catalogs results in an increasing budget obligation over which the library has no control if it is to continue to provide the service. Issues discussed include budget transfers, budget increases, subsidies, and user fees. (EJS)

The Library Technology Program is an attempt to meet one of the great challenges to improved library service -- the application of new technology to library operations. (20 references) (SJ)

Reference librarians must, if they hope to survive, retool in preparation for becoming the interface between the patron and computer-based information systems. This involves sharpening the interview technique and understanding where to plug into the information flow process. (4 references) (Author)

Low cost and high capacity microcomputers now have the potential for improvement of library services at various levels. They seem well adapted for text-processing, preparation of local bibliographies and resource guides, and improvement of online database searching. (Author/RAA)

Discusses the integration of electronic ordering and document delivery and its implications for academic libraries. Reasons why libraries are developing such services are considered, including economics, service, and the growth of electronic publishing; and components are described, including electronic finding and ordering, electronic delivery,…

Discusses creating and managing an effective library Web site aimed at teenagers. Topics include omitting links to sites teens already know about; links to book review sites where teens can post their own comments; links to local sites; regular updating; use of graphics; and involving teens in the process. (LRW)