Two of the most time-consuming jobs in the library are taking inventory and keeping track of in-house uses of library material. Librarians have long been searching for more efficient solution for these two activities. New technology can be the answer to creating efficiency for libraries. In fact, if one is a SirsiDynix library, there is an easy…

This study reviewed link resolver success comparing 360 Link and a local implementation of WebBridge. Two methods were used: (1) comparing article-level access and (2) examining technical issues for 384 randomly sampled OpenURLs. Google Analytics was used to collect user-generated OpenURLs. For both methods, 360 Link out-performed the local…

Self-service is a hit. From gas stations to banks to grocery stores--it has become table stakes for retailers who aim to satisfy an increasingly independent consumer. Libraries are no exception, and, in fact, with their card catalog past, they may well have been in the vanguard in enabling customers to find what they want on their own. Card…

Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and…

User experience (UX) is about arranging the elements of a product or service to optimize how people will interact with it. In this article, the author talks about the importance of user experience and discusses the design of user experiences in libraries. He first looks at what UX is. Then he describes three kinds of user experience design: (1)…

Libraries are evolving into learning laboratories or "libratories"--environments where a wide variety of learning activities and projects can take place. Part project space, part design studio, part community meeting and presentation space, and part research and development lab, libraries of the future will have a new alphabet of services--the new…

In the new millennium, school librarians are more likely to be found sitting behind a computer as they update the library web page or create a wiki on genetically modified organisms. Or they might be seen in the library computer lab as they lead students through tutorials on annotated bibliographies or Google docs. If adequately supported, school…

In response to the rapid development of digital libraries over the past decade, researchers have focused on the use of metadata as an effective means to support resource discovery within online repositories. With the increasing involvement of libraries in digitization projects and the growing number of institutional repositories, it is anticipated…

The year 2011 was the PALNI (Private Academic Library Network of Indiana) consortium's "rookie season" for the implementation of Primo, the 2010 Discovery Layer 500 race winner. In this article, the authors report on their transition to the cloud within Ex Libris Ltd.'s Primo TotalCare environment: their preparation, the steps involved…

Do students prefer to use Google instead of the library catalog? Ever wondered why? Google is easier to use and delivers plenty of "good enough" resources to meet their needs. The current generation of online catalogs has two main problems. First, the look and feel of the interface doesn't reflect the conventions adhered to elsewhere on the web,…

Cumberland University (CU), where the author serves as a library technical assistant, is a small, private liberal arts college located in Lebanon, Tennessee, about 30 miles east of Nashville. CU was the first college in Tennessee to have campuswide wireless internet access, and organizations such as the Alumni Association have a strong presence in…

During the summer semester, the Vise Library at Cumberland University (CU) began working on its "digital makeover." It has six goals: (1) Create a more user-friendly and dynamic website; (2) Activate and maintain accounts on social networking sites such as Facebook, MySpace, and Twitter; (3) Produce a library blog that allows students, staff, and…

Resource discovery tops the charts as the foremost issue within the realm of library automation. As a new year commences, the author sees a more pressing need to accelerate the pace with which libraries deliver content and services in ways that users will find compelling, relevant, and convenient. The evolution of the web advances relentlessly,…

In an effort to address the lack of empirical knowledge about the school librarians' role in technology, the Institute for Museum and Library Services funded Project Leadership-in-Action (LIA) to study leadership practices of school librarians. This current grant project includes a survey of the technology integration practices of school…

This article presents a reading of the user interface in one public library system. Its aim is to find out the frames and competences required and used in the communication between the computer and the patron. The authors see the computer as a text that is to be read by the user who wants to search for information from the library. The transition…