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Peer reviewedTaylor, Lynn – Journal of Interlibrary Loan, Document Delivery & Information Supply, 1998
Describes ways that the Denver Public Library's interlibrary loan department has adapted electronic-messaging technology to improve interlibrary loan services. Patron-initiated requesting, via e-mail or OCLC's order option, is discussed; the role of the OPAC is explained; and implementation and staff training is described. (LRW)
Descriptors: Electronic Mail, Interlibrary Loans, Library Automation, Library Catalogs
