Planning for customer-focused library services requires a reexamination of the business and customers. Libraries must continually collect and evaluate data about the community they serve to accommodate ever-changing needs. (AEF)

This serial examines problems and possibilities in rural library delivery of reading materials and information services. Typical articles cover: (1) research findings on recent changes and industralization in rural America; (2) role of the rural librarian in community development; (3) cooperation between rural libraries and rural public schools;…

This reference list was compiled to offer Maine librarians who serve communities with the resources of small- or medium-sized libraries a starting point to assess their reference collections for breadth and depth. Initially based on a list distributed by the Vermont Department of Libraries in 1987, this guide evaluates reference materials on the…

Description of VALNet (Valley Library Consortium), a consortium of public, academic, and school libraries in Idaho, highlights proposed online public access union catalog which would include nonbibliographic and referral files and circulation and serials control modules. The political climate, marketing, needs assessment, support and consultation,…

This second module in a three module program examines the types of materials and services that are available in a community information center or library and the tools or sources for obtaining them. The module covers: ways in which books and other materials are arranged and organized; descriptions of library catalogs and the basic information…

The process of selecting and maintaining the collection for the community consumes much of the staff's time in public libraries. Small libraries with fewer staff have less time for these activities. This handbook enables staff to use their time most efficiently while doing specific tasks; forms, checklists, and samples are used as guides. The main…

This manual resulted from a 2-year project to improve, develop, and expand public library and information services to American Indians and Alaska Natives. Designed to serve as a guide for tribal and community librarians who may lack professional training, the manual offers descriptions of library services, procedures, and management issues. An…

The 16 articles in this issue focus on planning for future trends in public library administration. Topics discussed include leadership qualities; administrator education; collective bargaining; funding and budgeting; governance; user fees; collection management; community involvement and support; special population groups; services to educational…