Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

Reviews two projects incorporating document delivery into ready reference and acquisitions and provides an analysis of four major document-delivery vendors, as part of a research project funded by the University of Montana (Missoula) Faculty Grant Program and the Mansfield Library. Findings support integration of document delivery within a…

Examines Web sites that provide bibliographic information useful to librarians as well as to end users, some for free and some that charge fees. Highlights include the possibility of canceling database subscriptions; information quality on free Web databases; retrieval-based comparisons between free and fee-based databases; and document delivery…

International governmental organizations (IGOs) are constantly expanding their work and influence, yet their publications are among the most difficult documents for libraries to acquire, organize, and use. This authoritative reference work examines the documentation, publications, and computerized information services of such major IGOs as the…

Government agencies are adopting electronic-information-dissemination strategies which both challenge established dissemination structures and offer new access opportunities for all libraries. This article explores the implications of this change and describes the initiative of one medium-sized, non-depository library to become a government…

Discusses four trends relating to document delivery (DD), its future, and its impact on both the publisher and the library: (1) growth of DD; (2) acceptance of DD as a component of collection development and interlibrary loan; (3) move toward electronic publishing and delivery; and (4) growing voice of the author. Eight charts illustrate trends.…

To prevent further erosion of their monographs budget and to allow for a modest number of new serial subscriptions to support changing curricular and research needs, librarians at Bowling Green State University (Ohio) decided to cut serial subscriptions and to subsidize article delivery from a commercial document delivery vendor. Discusses the…

Examines key management issues involved in delivering geographic information services on the World Wide Web, using the Geographic Information Center (GIC) program at the University of Virginia Library as a reference. Highlights include integrating the Web into services; building collections for Web delivery; and evaluating spatial information…

Discusses library collection development, comparing the good old days of volume counts, Association of Research Libraries (ARL)/Research Libraries Group (RLG) Conspectus, and fund allocation with the present of document delivery, consortia, electronic access to full text journals. Contends that the electronic world is not supplanting the paper…

To meet budgetary constraints and the rising costs of serials, Eastern Washington University (EWU) has defined a core collection for undergraduate education by linking journal holdings to a specific set of indexes. Describes the EWU core collection, resource allocation to academic departments, and implementation of a document-delivery pilot…

Interlibrary loan and document delivery services have the potential to provide a wealth of information for collection development librarians. Insights into book and serial needs, departmental emphases, instructional opportunities and distant learning are available from interlibrary loan and document delivery databases, provided librarians are…

This book provides a resource to technical services managers in presenting and evaluating case studies of outsourcing programs in academic, public, and special libraries of the United States and Canada. A comprehensive overview of the options, outcomes, and assessments of outsourcing is offered; thus providing ways of managing contractual services…

Briefly describes the elements of document delivery and provides an introduction to four articles that discuss the planning and process of implementing document delivery in four university libraries. Major themes discussed include collection-development issues; user needs and expectations; and the reorganization of the libraries to incorporate…

This books deals with the logical intersection of technology and management in the context of libraries and other information centers. It is divided into the following sections: Effects of Technology on the Institution and its Management; Effects of Technology on Services and Users; and Special Issues in the Management of Technology. Chapters are…

Discussion of access versus holdings of academic library materials and the performance of document-delivery services focuses on work at the University of Liverpool (United Kingdom) that is investigating existing and future document supply services, including costs. Expresses concern regarding the low level of subject coverage by many of the…