Taking an international approach to reflect the growing number of one-person libraries (OPLs) worldwide, this handbook and directory for OPLs covers organizational culture, customer service, time management and planning, budgeting, accounting, technology, collection development, education, downsizing, outsourcing, and many other key management…

Library book vendors are facing new realities in the 21st century. Changes in continuations, firm order placement, value-added services, approval plans, retrospective collection development, and database creation and maintenance are being effected in an effort to keep current customers and attract new ones. Those changes and the subsequent shift…

Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

Presents results of a study undertaken for the state library of Maryland to develop a process for the development of a Maryland Digital Public Library. Highlights include planning; management; implementation requirements; networked environments; technical infrastructure issues; collection development; standards; information content; information…

This report summarizes the American Memory User Evaluation conducted during 1991-1993 in over 40 locations around the United States. The findings are based on 1800 user questionnaires, 120 user interviews, and more than 40 site visits by Library staff. American Memory describes the concept of providing electronic versions of selected Library of…

Highlights a set of professional competencies that need to be developed by library and information professionals. Topics include collection development skills; collection processing skills, including knowledge analysis, knowledge synthesis, knowledge repackaging, and knowledge retrieval; collection service skills; user education skills; and…

Discusses the Government Printing Office (GPO) Electronic Information Access Enhancement Act of 1993, which shifted the Federal Depository Library Program's emphasis from local collections building to the Superintendent of Documents and the GPO, and outlines implications of this shift from collection building to citizen information service.…

In 1995, a questionnaire was sent to Tennessee public and academic libraries with book collections of more than 5,000 volumes. The response rate was 48% and the sample included 44 public, 23 four-year academic and 7 community college libraries. Forty-three (56%) of these libraries collect local government publications. While, the earliest…

This paper examines EMERALD LIS and how it facilitates the use of information contained in LIS (library and information science) journals for improvements and progress. EMERALD LIS is a full-text database of journals in information management, library technology, library and information service management, and collection management/development.…

A discussion with the staff of the Internet Public Library (IPL), which began as a project at the University of Michigan, highlights its role in supplementing local public library services; classification; collection development policies; and the impact of legislation, copyright, and universal service on IPL. A sidebar presents IPL user…

International governmental organizations (IGOs) are constantly expanding their work and influence, yet their publications are among the most difficult documents for libraries to acquire, organize, and use. This authoritative reference work examines the documentation, publications, and computerized information services of such major IGOs as the…

Government agencies are adopting electronic-information-dissemination strategies which both challenge established dissemination structures and offer new access opportunities for all libraries. This article explores the implications of this change and describes the initiative of one medium-sized, non-depository library to become a government…

Examines the expanding horizons for geographic information system (GIS) services in academic libraries, with examples drawn from experiences at North Carolina State University Libraries, a participant in the Association of Research Libraries (ARL) GIS Library Project. Discusses building on partnerships; providing opportunities for instruction and…

This digest focuses on the continuing ambiguities libraries and their users face in dealing with copyright in the digital environment. In the networked digital world, the basic principles of copyright are more difficult to apply. Digital copies are easy to create, modify, and manipulate, they are extremely easy to distribute widely over networks,…

Presents ways libraries can provide services for refugees. Discusses identifying needs, distributing orientation guides, and collecting foreign-language literature. Libraries can raise awareness through collection development, exhibits, lectures series, locating teaching resources, and creating Web sites. Examples of different patrons include…