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Bosman, Ellen; Rusinek, Carol – RSR: Reference Services Review, 1997
Librarians at Indiana University Northwest Library surveyed patrons on how to make the library's collection and services more accessible by improving signage. Examines the effectiveness of signage to instruct users, reduce difficulties and fears, ameliorate negative experiences, and contribute to a user-friendly environment. (AEF)
Descriptors: Academic Libraries, Access to Information, Evaluation Criteria, Improvement