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Less Words, More Action: Using On-the-Fly Videos and Screenshots in Your Library's IM/Chat and Email Reference Transactions
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Sekyere, Kwabena – Community & Junior College Libraries, 2010
Email and chat/IM reference services have become a convenient and easily accessible option for the online community and libraries, particularly with increasing amounts of library resources now available electronically. This article gives an overview of Jing, which can be used to produce videos and screenshots on-the-fly, and demonstrates how to…
Descriptors: Reference Services, Library Services, Library Automation, Library Development