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Understanding the Voice of the Customer: Practical, Data-Driven Planning and Decision Making for Access Services
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Huff-Eibl, Robyn; Miller-Wells, John; Begay, Wendy – Journal of Access Services, 2014
This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…
Descriptors: Library Services, Library Development, Decision Making, Data
Data Curation
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Mallon, Melissa, Ed. – Public Services Quarterly, 2012
In their Top Trends of 2012, the Association of College and Research Libraries (ACRL) named data curation as one of the issues to watch in academic libraries in the near future (ACRL, 2012, p. 312). Data curation can be summarized as "the active and ongoing management of data through its life cycle of interest and usefulness to scholarship,…
Descriptors: Academic Libraries, Research Libraries, Library Services, Librarians
Cooperation Among Research Libraries: The Committee on Institutional Cooperation.
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Shaughnessy, Thomas W. – Journal of Library Administration, 1998
Presents a background on the Committee on Institutional Cooperation (CIC) partnership with the Online Computer Library Center (OCLC) and notes its achievements. Discusses the CIC Center for Library Initiatives; leveraging investments in libraries; maximizing use of information resources; improving delivery of information/library services; the…
Descriptors: Achievement, Cooperative Programs, Electronic Libraries, Information Services