Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…

For the past several years academic libraries have been adopting discovery systems to provide a search experience that reflects user expectations and improves access to electronic resources. University of Houston Libraries has kept pace with this evolving trend by pursuing various discovery options; these include an open-source tool, a federated…

A primary role of any e-resources librarian or staff is troubleshooting electronic resources (e-resources). While much progress has been made in many areas of e-resources management (ERM) to understand the ERM lifecycle and to manage workflows, troubleshooting access remains a challenge. This collaborative study is the result of the well-received…

The silo is a well-worn metaphor in information systems used to illustrate separateness, isolation, and lack of connectivity. Through the many iterations of system development, libraries, archives, and museums (LAMs) have sought to avoid silos and find the sweet spot between interface design and metadata interoperability. This effort is being…

The increasing prevalence of digital information systems and technologies compels libraries across the globe to update systems and provide users with a digital experience outside the confines of the structural library, providing useful benefits to the user while creating new areas of concern such as digital information preservation.…

The idea of Digital Libraries emerged in the early 1990s from a vision of a "library of the future", without walls and open 24 hours a day. These digital libraries would leverage the substantial investments of federal funding in the Internet and advanced computing for the benefit of the entire population. The world's knowledge would be a key press…

Describes Case Western Reserve University's (CWRU's) digital library project that examines the networked delivery of full-text materials and high-quality images to provide students excellent supplemental instructional resources delivered directly to their dormitory rooms. Reviews intellectual property (IP) management requirements and describes…

This paper is focused on a central aspect in the design of a planned digital library for human movement, i.e. on the aspect of representation and recognition of human activity from video data. The method of representation is important since it has a major impact on the design of all the other building blocks of the system such as the user…

This clinic's goal was to address questions arising during the process of transition from theory and research development to deployed useful and usable (and used) digital library systems. The idea was to use the Digital Libraries Initiative (DLI) based at the University of Illinois at Urbana-Champaign and entering its final year, as a detailed…

Purpose: To detail a user's experiences of the digital archive project of the Royal Geographical Society (with the Institute of British Geographers) (RGS-IBG). The "Unlocking the Archives" project has five facets: construction and conservation at its London archives; an online catalogue of its collections; digitisation of images and…

Libraries should be active participants in knowledge production, and should develop classificatory structures that support the needs of a diverse information ecology consisting of a complex web of interacting agents, users, and technologies. Within such an information ecology, a classificatory structure cannot follow a one-size-fits-all paradigm,…

This paper outlines the efforts of the United Kingdom (UK) Joint Information Systems Committee (JISC) to help UK higher education institutions deal with the growing diversity of information resources. These efforts are based on two strands: the Electronic Libraries Program and the development of the JISC collections. These strands are now coming…

Purpose: To review a small specialist repository's strategic and opportunistic approach to utilising collaborative regional and national digital initiatives to increase access. The Birmingham Institute of Art and Design (BIAD) Archives activity is evaluated to determine whether a project-based approach recognises and meets the needs of historians,…

Examines challenges in providing a cost-effective means of information access for students at geographically dispersed DeVry Institute campuses. Describes several changes in library strategy and ongoing efforts to improve access to students in DeVry's dynamic and technically focused programs. (YKH)