Birmingham City University's Library and Learning Resources' strategic aim is to improve student satisfaction. A key element is the achievement of the Customer Excellence Standard. An important component of the standard is the mapping of services to improve quality. Library and Learning Resources has developed a methodology to map these…

Purposeful assessment of space for the understanding and improvement of the academic library is a relatively new area of inquiry. This essay offers a framework to consider different factors affecting such an assessment and insights for undertaking a meaningful inquiry about the relationship of space to an academic library's evolving purpose as…

The Islamic Republic of Iran's parliament, the Majlis, passed in 1990 a law setting out the functions of its national library. In 2005, the inauguration of the first stage of the new national library building was celebrated as a major national cultural and architectural achievement. This article looks at the origins and evolution of the National…

This book provides an understanding of the history and development of school library media programming. The readings present both personal and objective perspectives on this topic. Contributors address not only the mission of the school library media program, but also how its realization has shaped and been shaped by professional organizations;…

Research libraries are taking on a range of new roles in the digital age as they become more deeply engaged in the creation and dissemination of knowledge. While some of these roles are extensions of traditional library activity, others are large new. This book explores some of these emerging functions, and includes several examples of how more…

Describes the Online Computer Library Center (OCLC) advisory committees in terms of research, public, college and university, and special libraries. All four of the type-of-library advisory groups work to shape OCLC policies and programs, according to the particular needs of each group. OCLC's financial and programmatic success depends upon…

The Making of America (MoA) Testbed Project, coordinated by the Digital Library Federation, is a multi-phase endeavor. Its purpose is to investigate important issues in the creation of an integrated but distributed digital library of archival materials (i.e., digitized surrogates of primary source materials found in archives and special…