A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

U.S. public libraries provide free public internet services to the communities that they serve, but require robust, high-speed broadband internet connections to continue meeting public demands. The 2008-2009 "Public Library Funding & Technology Access Study" ("PLFTAS") illustrates challenges that public libraries encounter in achieving broadband…

This report proposes establishing sufficient technological capability within New Jersey's K-12 classrooms and public libraries in response to the universal service mandate of the Federal Telecommunications Act of 1996. Sections cover: (1) Goals; (2) Networked Education and Life-Long Learning Model for New Jersey Schools and Libraries, Technology…

This plan sets forth approaches for state-level assistance for Oklahoma libraries to exchange information and to share or acquire machine-readable information from public and private sources through telecommunications, as well as for access to these libraries for existing and future state informational databases. Objectives and requirements are…

Describes two phases of the automation of library and information services in mainland China. From 1974-86, much effort was concentrated on developing computer systems, databases, online retrieval, and networking. From 1986 to the present, practical progress became possible largely because of CD-ROM technology; and large scale networking for…

The Central Libraries Automated Network (CLAN) of Nevada is a cooperative system which shares circulation, cataloging, and acquisitions systems and numerous online databases. Its mission is to provide public access to information and efficient library administration through shared computer systems, databases, and telecommunications. This document…