Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…

Presents a checklist of skills for school librarians to use with library science student interns. Areas of skills addressed include selection of materials, cataloging, vertical files, preparation of materials for shelving, circulation, audiovisual and computer equipment and procedures, administration, physical arrangement, relations with staff and…

The administrative problems encountered by librarians and other school media personnel are discussed in this book. Thirty case studies, each representative of a common problem, are presented. The problems range from a librarian's conflict with direct-wide book policy to students caught stealing library materials. The book is based on a nation-wide…