Classical queuing theories and their accompanying service facilities totally disregard the human factors in the name of efficiency. As library managers we need to be more responsive to human needs in the design of service points and make every effort to minimize queuing and queue frustration. Five references are listed. (Author/RAA)

A cost analysis of the problem of growing library collections shows that it is more desirable, economically and academically, to establish regional compact shelving facilities for infrequently used library materials than to discard the materials. This report develops and applies a cost model--based on the Palmour Cost Model--which examines the…

Use studies were conducted at the main libraries and science branches at the Davis and Santa Cruz campuses of the University of California to gather data for use in the detailed planning for establishing regional compact shelving facilities for infrequently circulated library material. Analysis of preliminary data on the three areas…

Measurements of materials and library operations were carried out in five public libraries and an observation study of staff work was conducted in the Hawaii State Library. The goals of this phase of the larger state study included testing and modification of measures to ensure their applicability to public libraries in the state, and the…

The instructions provided for carrying out data collection and analysis procedures for library materials, services, and users include sampling techniques. Evaluation methodology is described for determining the probability of a user finding and obtaining a recently published book in a particular library, title and periodical availability, how a…

The quality and success of library services to users at the City of Brampton Public Library and Art Gallery, Ontario, Canada, were investigated through a series of questionnaires, statistical data analyses, and comparisons with past use studies of this and other public libraries. The study utilized the operational methodology outlined by Altman in…

Since the publication of the third edition of this book in 1961, numerous changes have occurred in the policies, procedures, functions and technology of academic librarianship. The present volume incorporates the literature of the past 13 years, and the author concludes that while the changes implied through the literature are significant and…

Designed for the staff of the Onondaga County Public Library (OCPL), this manual provides guidance for the provision of a variety of activities and services common to public libraries. Detailed procedures are included for specific activities organized under the broad headings of Collection, Registration, Circulation, Publicity, Interlibrary Loan,…

This discussion of ways to solve the problem of overdue library materials reviews three pertinent articles from the library literature, several studies of the Oklahoma City Metropolitan Library system, and a 1985 study at a southwestern public library. Attempted solutions are cited, including fines, overdue notices, retrieval methods such as the…

The school library exists to support the educational work of a school in three main ways: by providing the opportunity for children to be taught and learn for themselves research and independent learning skills; by exposing children to a broad range of literature in order to promote reading for pleasure and to produce children who want to read;…

Describes an exchange program between academic libraries in Sichuan Province and Washington State University, and discusses the Chinese approach to academic librarianship in the areas of management and personnel, access and circulation, automation, reference services, collection development and censorship, and library facilities. (CLB)

This self-study of the Ezra Lehman Library at Shippensburg State College presents the analyses and recommendations of two library task forces--one on organization, communication, goals and objectives, and one on user relations. The responsibility of the first group was to develop implementable recommendations for necessary or desirable changes in…

This manual provides practical information on the planning, organization, and operation of school libraries. Some of the guidelines differentiate between small libraries with minimal collections and larger, better-equipped libraries with more resources. Introductory materials include definitions of terms used in this manual. Guidelines are then…

Designed as a practical guide for school librarians, this text outlines the functional procedures in the evaluation, selection, and utilization of print and nonprint materials and equipment. Part I focuses on the planning and administration of the school library. Part II includes planning and building of the collection. Part III provides…

This manual resulted from a 2-year project to improve, develop, and expand public library and information services to American Indians and Alaska Natives. Designed to serve as a guide for tribal and community librarians who may lack professional training, the manual offers descriptions of library services, procedures, and management issues. An…