Presents the results of the Seattle Public Library's survey on its Internet service. Seventy-one percent of users were satisfied with the service, but expressed a need for more staff assistance and instruction. Users also valued using the Internet for educational assistance. A sidebar by Jacobson highlights students' expectations for Internet…

At Dickenson College, librarians have found ways, such as professional sharing, to become more significant partners with faculty and students in the educational mission of the college. This is one of the top five winners in American Libraries' competition to identify innovative library programs. (LLS)

This fourth installment in five-lesson tutorial on library evaluation focuses on evaluation of library programs (short-lived activities designed to meet specific needs). Highlights include seven steps in planning cycle and sample programs (reducing library noise, long-term effects of library-use instruction). Five required and suggested readings…

Suggests components necessary for a library career center to help patrons look for jobs. Highlights include location; collection; physical arrangement; local resources; teaching about appropriate Internet tools; word processing stations; having reference materials as well as circulating materials; and seminars. (LRW)

Describes the Ohio State University Libraries' Gateway to Information project, which was developed to help users find, evaluate, and select materials in any format; access online catalogs and CD-ROM databases; and apply information seeking and critical thinking skills independently. Funding support is discussed and Gateway's impact on the future…

This essay suggests that until online public access catalogs can be truly user-friendly by encouraging searchers to learn and control and relearn, making systems too easy is not in the users' or systems' best interests. Experiences at Library of Congress and examples of search strategies and menu systems are noted. (EJS)

Presents issues regarding Internet literacy and the attitudes of Internet users versus nonusers. Describes how the Internet meets administrators' and librarians' needs, and highlights the Internet's effect on budgeting, staff productivity, and image. Notes the necessity for Internet training for library personnel to interact effectively with…

Discusses two problems related to the use of online catalogs: (1) staff training has not kept pace with new catalogs, resulting in a lack of search expertise in staff and patrons; and (2) users expect instant access to materials found in the catalog. It is argued that these problems must be addressed to adequately serve library patrons. (CLB)

Describes the special needs of users wishing to do research in Latino culture and history, and the response by academic libraries in the areas of special collections, reference services, and instruction programs. A bibliography of references and resources is provided. (CLB)

Presents 10 tips librarians and media specialists can use in taking a query-based approach to teaching users how to search the Web. Steps for searching include: defining the nature of the quest; choosing the most useful tool; and constructing the proper search statement. A sidebar lists 17 search tools with their URLs. (AEF)