Descriptor
| Communication Skills | 1 |
| Databases | 1 |
| Library Automation | 1 |
| Library Instruction | 1 |
| Library Personnel | 1 |
| Online Catalogs | 1 |
| Online Searching | 1 |
| Reference Services | 1 |
| Training Methods | 1 |
| User Needs (Information) | 1 |
Source
| Canadian Library Journal | 1 |
Author
| Hendley, Margaret | 1 |
Publication Type
| Guides - Non-Classroom | 1 |
| Journal Articles | 1 |
Education Level
Audience
| Media Staff | 1 |
| Practitioners | 1 |
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewedHendley, Margaret – Canadian Library Journal, 1989
Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)
Descriptors: Communication Skills, Databases, Library Automation, Library Instruction
