Compares a digital reference service that uses instant messaging with traditional, face-to-face reference based on experiences at the Southern Illinois University library. Addresses differences in reference questions asked, changes in the reference transaction, student expectations, bibliographic instruction, and librarian attitudes and procedures…

Reports on a study of CD-ROM products in Nigerian libraries and information centers that gathered information about funding sources, users, hardware configurations, and training facilities through a survey of research, public, and academic libraries. Recommendations for future CD-ROM use are included, and a copy of the survey is appended.…

CD-ROM indexes have made students independent library users, but librarians feel that students are not using the technology effectively or critically. Discusses the effect of information technology on library instruction and on librarians' roles. Suggests that library services focus on accessing information instead of controlling it--by creating…

Relates the results of pilot studies of Internet use in academic libraries to the education of users in a digital library environment. Interviews users and information professionals and reveals a need to develop user education programs that emphasize types of digital collections, interfaces, hardware and software requirements, and…

Describes an evaluation project in which King's College Library acted as a test site for the OCLC version of ERIC on CD-ROM. The description covers the provision of equipment, software, accompanying literature, and assessment questionnaires, as well as characteristics of the system and search facilities. Results discussed include user reaction and…

Describes the development of InfoSkills, a Web-based library tutorial at Bournemouth University (United Kingdom) designed to provide an interactive introductory library skills tutorial as an adjunct to conventional instruction. Discusses key objectives, methodologies, content, technology, and evaluation that included usability issues of content…

Describes two conceptual teaching models that facilitate end users' interrogations of online information retrieval systems. These models represent the systems' internal structures and functional outcomes based on the users' experiential frameworks. (16 references) (Author/CLB)