Twelve articles describe the impact of library technologies on reference services. Staff training, the academic librarian as teacher and information provider, decision-making models for planning reference services, patron database access options, management of reference services, systemwide electronic access, and the electronic library are among…

Discussion of techniques of response to the reference query from public librarian's point-of-view covers patron's need-motivation; structuring library instruction program (teaching skills related to encyclopedia use, library instruction on special subjects-health); and assisting patron in gathering materials on-site and through use of…

Discusses the role of stacks support staff and student assistants in providing point-of-use assistance and instruction in Oregon State University's library. A user's survey is described; staff training is explained; and survey instruments and Stack Maintenance Team recommendations are appended. (LRW)

Presents an administrative overview on planning needed to implement information technology-based reference and instructional services in academic libraries. Discusses staffing; troubleshooting; fund raising and budget development; consortia and digital resources; and the need for continuing education. (LRW)

Presents ACRL (Association of College and Research Libraries) guidelines for library instruction and services for distance education. Highlights include the lack of service issues addressed in digital library discussions; distance students' characteristics; the library's role; and remote service to distance users. (Author/LRW)

Three articles discuss the issue of the mediator's role in the library of the electronic age. Topics addressed include computer-assisted instruction; online catalogs; computer networks; professional identity; reference service and bibliographic instruction; CD-ROMs; online systems; personal home microcomputers; Internet and list servers;…

Discusses first three steps of a general model for use in planning and implementing innovative programs in organizations: identifying problem, forming task force, finding out more about problems. Application and evaluation of model at large academic library to investigate receptivity of faculty to increased teaching activities by librarians is…

Presents seven articles that discuss reference librarians and technical services librarians; evaluating online public access catalogs; bibliographic instruction and CD-ROMs; interactive multimedia and electronic media in academic libraries; open versus closed stacks for academic library periodical collections; policies and procedures manuals as…

Focuses on advantages and disadvantages of centralizing the administration of a bibliographic instruction program in the academic library reference department, noting objectives in administration of such a program; concerns to be addressed prior to deciding who, within organizational structure, administers program; and administration through…

Reprints the introduction to a past theme issue that discussed library instruction and reference services in academic and public libraries. Topics include library instruction as part of public services; and two main viewpoints of library instruction, one of which believes in its value and one which believes it is unnecessary. (LRW)

Traces the development of cooperation between reference librarians and catalogers, highlighting cooperative goals, role of the library catalog in meeting informational requirements of patrons, involvement of catalog librarians in library instruction, and patterns of library organization. Future trends are discussed. Twenty sources are given. (EJS)

Discusses some of the problems created by the introduction of the Internet to academic library services. Topics include problems with the structure of the Internet, librarians' training on the Internet, the preparedness of current users for the Internet, and the impact on bibliographic instruction. (Author/LRW)

Discussion of librarians' training for teaching user education focuses on experiments at the University of North Texas in providing resources and empowering education for librarians and staff members who teach. The use of computer-based education principles and Ranganathan's laws of library science are explained. (Author/LRW)

This 25-article issue presents overview of reference services for childern and young adults, including public and school libraries, information needs, reference interviews, children's librarians, library instruction, library cooperation, production of information resources, material selection, and vertical files. References are included. (Haworth…

Discussion of the development of the discourse of diversity highlights a report from the Librarian's Association of the University of California that addressed cultural diversity in academic libraries. Topics discussed include developing culturally diverse collections; access; reference services; bibliographic instruction; and recruitment,…