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Reference Librarian

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Benson, Larry D.	1
Bunge, Charles A.	1

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Gathering and Using Patron and Librarian Perceptions of Question-Answering Success.

Peer reviewed

Bunge, Charles A. – Reference Librarian, 1999

Discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of the effectiveness of answers to reference questions. Describes the Wisconsin-Ohio Reference Evaluation program and considers staffing patterns, time spent, collection size, and bibliographic instruction. Reference Transaction…

Descriptors: Data Collection, Evaluation Methods, Librarians, Library Collections

Scholarly Research and Reference Service in the Automated Environment.

Peer reviewed

Benson, Larry D. – Reference Librarian, 1995

Discusses the challenges and opportunities facing social science academic reference librarians working with researchers in a rapidly changing technological environment. Highlights include faculty relations and training needs; assistance to graduate students, such as suggestions for bibliographic instruction; information products and user…

Descriptors: Academic Libraries, Faculty Development, Graduate Students, Higher Education