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Peer reviewedHaslam, Michaelyn; Stowers, Eva – Library Resources & Technical Services, 2001
Describes a project at the University of Nevada, Las Vegas that evaluated the effects of an unmediated document delivery service. Discusses interlibrary loans, staffing, user satisfaction, choice of document supplier, and user training; and suggests questions to consider when deciding whether to offer this service. (LRW)
Descriptors: Academic Libraries, Document Delivery, Higher Education, Interlibrary Loans
