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Peer reviewedCarder, Linda; Willingham, Patricia; Bibb, David – Research Strategies, 2001
Describes case-based, problem-based learning (CBPBL), a student-centered approach that uses tightly focused minicases to help students demonstrate their ability to identify their information needs. Topics include the role of the instructor; uses of CBPBL; librarian as facilitator or liaison for a CBPBL session; examples of minicases for library…
Descriptors: Case Method (Teaching Technique), Information Literacy, Information Needs, Librarians
Tovote, Christina – 2001
This paper discusses customer services in academic libraries. The first section addresses the concept of the "customer." Thereafter, the paper applies the metaphor of the producer and its consumers to the relationship between a university and its students. The second section looks at education as a process of refinement. Next, the…
Descriptors: Academic Libraries, Active Learning, Foreign Countries, Higher Education


